It Support

Kamaron J. Kirkwood

Saint Louis, MO 314-***-**** *************@*******.*** LinkedIn

CAREER SUMMARY

Head-strong, self-motivated individual with an extensive IT background, adept at managing complex tech environments and identifying potential threats to ensure the safety of company systems, networks, and data. Experienced in developing innovative strategies and leading cross-functional teams to achieve business goals. Recently certified in CompTIA CySA+, focusing on network security, data protection, and IT support. Passionate about transitioning into cybersecurity, with a long-term goal of becoming an Ethical Hacker to make a significant impact in the cybersecurity realm

RELEVANT TECHNICAL SKILLS

Programming Languages: Python, Wireshark, Nmap, Javascript, C++, SQI Tools & Technology: Virtual Box, Azure, ITIL, Jira, Microsoft Office 365 Operating Systems: mac OS, Windows, Linux

Others: Machine Learning, Data analysis, Cybersecurity, Network configuration EDUCATION

PerScholas Cybersecurity, CompTIA CySA+ Certificate Training Program April 2024 – July 2024 UMSL, Saint Louis Major; Computer Technology

Mccluer North High School Florissant, MO

High School Diploma Early Graduate August 2016 - May 2021 TECHNICAL TRAINING and CERTIFICATIONS

● NDG Linux Essentials Certificate: Linux Commands and Linux OS March 2024

● Cisco Networking Essentials: Network Management and Network Protocols July 2024

● Oracle VM VirtualBox July 2024

● Cisco Cybersecurity Essentials: Network Security, OSI, and TCP / IP Model July 2024

● CompTIA CySA+ Certification: Python, Wireshark, Nmap July 2024 PROFESSIONAL EXPERIENCE

Apple *REMOTE, Saint Louis, Missouri

IT Help Desk August 2021 - June 2022

● Resolved over 50 IT issues and tickets daily, contributing to a 25% reduction in company-wide technical issues

● Provided exceptional customer service, assisting customers with payments, product needs, and technical issues, resulting in increased customer satisfaction and retention

● Conducted extensive troubleshooting, assisting users with GUI, technical equipment, hardware, and software, ensuring seamless operations within the company

● Implemented data recovery, management, and backup procedures for over 100 customers, ensuring the protection and integrity of their data

● Extensive desktop, technology, and hardware support for Mac OS laptops, tablets,, and equipment Premium Retail Services, Chesterfield, Missouri

Payroll Administrator August 2022 - October 2022

● Managed payroll through an enterprise company portal, ensuring timely payment for over 500 employees, achieving a 100% on-time payment rate

● Distributed paychecks securely using encrypted payroll software, enhancing company and employee data security

● Verified working hours and pay rates for employees, maintained accurate payroll records, and ensured compliance with company policies and regulations

● Tracked attendance, absences, and hours for over 500 employees daily, maintaining employee records and contributing to efficient workforce management

Boeing/Dell, Saint Louis, Missouri October 2024 - February 2025 Desktop Support Technician

● Serviced and successfully troubleshooted tickets regarding issues with SecureBadges and RSA Tokens, assisting over hundreds of Boeing employees to ensure technical needs and security measures are met

● Providing swift and reliable service to teammates with badge and token issues to guarantee employees are able to access protected VPNs and servers inside the company

● Followed intensive cybersecurity protocols within the company whilst working to avoid security breaches, data leaks, and attacks

● Continuous process of setting up & solidifying Windows 10 & 11 software, Bootcamp, and virtual machines, computer equipment, monitors, docking stations, and cable locks

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