Office Manager Customer Service
Resume:
Phi Lam. MCP, AMA
** *** ***** **********, ** ***05
***.***@******.***
Professional Summary
Dependable Transaction processor and mailroom lead bridging management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with strong work ethic and advanced complex problem-solving skill. Coordinates with management, other team leads and colleagues to ensure continuous improvement of process/operations and maintain a quality of service that meets or exceeds company goals. Influences in Vietnamese and English.
Skills.
● Effective leader
● Staff training/development
● Employee scheduling
● Consistency to meet goals
● Efficient multitasker
● Conflict resolutions
● Customer service oriented
● Organized
Work History
Amazon Inc. Robbinsville, NJ 9/2018-present
Working as inbound associates; main duty as stow merchandise but not limit to other duties. i.e. water spider, problem solve... Xerox (Conduent) Inc. Hamilton, NJ 4/2006-8/2018
Senior Transaction Processor. Work closely with the state of New Jersey Department of Human Services for updating non-custodial parents’ records. Prepared source data for computer entry compiling and sorting information increasing high quality and accuracy score of 65%.
● Process payment via EPay of forms of payments (check, money order…) for NJFSPC. Co-developed program that reduce processing errors by 45%
● Serve as backup system administrator, schedule, and perform tape back-up.
● Corresponding to customers via state help desk software.
● Proving IT supports for in-house and state users. Office Manager 2001-2006
Avis Rent-a-car. Princeton, NJ
● Scheduling, Booking and Customer services.
● Process end of day paperwork and rental confirmations.
● Managed and oversaw rental junior staff.
Office Manager 1993-2001
Mastropieri Enterprises, Princeton, NJ. Oversaw operation for Avis Rent A Car, Ryder truck rental
● Used Avis online reservation to book and track
availability of rental cars.
● Used Ryder Truck rental nationwide to schedule trucks for rent.
● Process end of day paperwork and rental confirmations.
● Resolves customer issues.
Inventory clerk
Princeton Instrument. Princeton NJ 1995-1997
● Used computer software to track all items going out and coming in.
● Shipping and Receiving goods.
Education
AMA-Business, 2017 (American Management Association) Mercer County Community College-Hamilton NJ
Bachelor of Art and Information Technology. 2012
Fairleigh Dickinson University. Teaneck
Associate of Science. Specialized in Computer Networking Mercer County Community College-Hamilton, NJ 2009
Microsoft Certified System Engineering Program
Aptech Computer, Princeton NJ 2008
Successfully completed Microsoft Certified
Professional
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