Account Executive Customer Service

Summary

High-energy Cloud computing sales development professional, well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Sales to build robust solutions that enhance loyalty, promote retention, and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Skills

● Highly skilled and experienced in providing presentations to clients and stakeholders alike

● Customer service

● Strong verbal and written communications skills

● Cloud enterprise Sales experience in software. Support and/or maintenance renewal

● Sales

● Strong verbal and written communications skills

● Cold emailing and cold calling

● Stay current with company offerings and industry trends

● Excellent problem-solving skills demonstrated by continuously understanding and exceeding clients’

expectations

● Proven track record concerning prioritization and multitasking skills

● Maintain a database of clients, prospects, partners, and vendors.

● Salesforce - CRM

● Account executive

● SLA (serves level agreement) SOW (statement of work). SaaS

● RFP (request for proposal)

● Exceptional organizational skills

● RPA

Experience

Account Executive 07/2024 – Present

Hibu – Cedar Rapids, Iowa

-I'm managing 30+ accounts and my quote for past year was over $300k.

-Build and maintain lasting relationships with clients and partners by listening carefully, understanding their focus and anticipating their needs.

-Coordinate internal and external resources to expedite workflow.

-Manage communications between upper management and employees.

-Oversee and achieve organizational goals while upholding best practices.

-Solve problems for clients by understanding and exceeding their expectations and identifying the issue, gathering information, evaluating options, implementing the chosen solution, and then monitor and adjust as needed, always prioritizing client satisfaction and long-term relationships.

-Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends.

-Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects.

-Perform prospecting activities such as cold calling and networking.

-Follow up with clients regularly to ensure needs are being met and to identify opportunities. CLOUD COMPUTING SALES REPRESENTATIVE 11/2022 – 07/2024 AccelTekGroup - Columbia, MD

● Coordinated sales activities with partners and resellers. This resulted in identifying and closing new businesses.

● Contributed to the continuous growth of the company by driving revenue.

● Provided forecasting and accounting opportunities as needed.

● Searched and obtained new business opportunities proactively in the market. ● Reported to the sales manager with weekly, monthly, and quarterly results.

FITNESS SPECIALIST 10/2017 - 11/2022

Fox Hill Residences (Sunrise) - Bethesda, MD

● Conduct various fitness classes.

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● Personal gym training, and one-on-one water therapy with elderly and disabled (including Parkinsons and arthritis group classes).

● Performed physiotherapy treatment of injury, disease, and disorders through physical methods such as exercise, massage, and other treatments.

● Sold exercise session packages.

FITNESS SPECIALIST 01/2014 - 10/2017

Sport and Health

● Taught group exercise classes for students who need strength and endurance improvement.Part time SENIOR WELLNESS PROFESSIONAL 07/2010 - 10/2017

Asbury Methodist Village - Gaithersburg, MD

● Conducted varied land fitness classes with class participants. This resulted in fitness class participants achieving their fitness goals.

● Conducted personal gym training with individuals to achieve their fitness goals.

● Performed one-on-one water therapy with elderly and disabled individuals. This resulted in clients recovering quicker from injury and/or weakness.

● Land and water post-rehab therapy

● Participate in all promotional fitness activities. Education and Training

University of Maryland Global Campus - Master of Science Cloud Computing, 12/2023

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