IT manager
Resume:
NIRVAN
GOPAUL
IT Manager, BSc, PMP
PROFILE
I have 22 Years of work experience
and 16 years of IT Management
experience, including a mid-level position
in
Data Center Management
Desktop Support Management
Project Management
Functional Skills:
Leadership/Communication
Technical Proficiency
Managing Teams
Created workshops & Training program
Budgeting
Perform routine system audits
Problem Solving
Security
CONTACT
PHONE:
WEBSITE:
Nirvan Gopaul, BSc, PMP LinkedIn
EMAIL:*********@*****.***
Hobbies
Online Courses
Gardening
Photography
YouTube
Blogging
Cooking
Travel
EDUCATION
CUNY York College
Bachelors of Science in Information Systems Management Highly involved in Karate Teams and Student Associations A Tech Institute
Network+ Technician
A+ Hardware and Software Technician
Relevant Certifications
Project Management Professional
Agile Project Management
Scrum
Azure 300 Architecture
Azure 909
WORK EXPERIENCE
Medisys IT Project Manager (Contract Position)
Dec 21–Current
Project Management for major projects using Agile (Data Center move to virtual environment using VMware vSphere, SharePoint, Salesforce, SolarWinds, Citrix XenApp)
CIO recognized me for doing Asset Management (using ServiceNow
& Jira)
Highly involved in the Relocation of the disaster data center for HIPPA regulations. (Server & Rack moves, HVAC, cabling etc)
I led the deconstruction of the Flushing Hospital data center basement and setup of a new DC on the 6th floor.
My director & CIO applauded me for creating and testing Disaster Recovery Plans (CAB authorize)
Electrical engineering Director commended me for ensuring redundancy is maintained on all new equipment added to the Data Center. IT vendor contracts were handled by me.
I became a vital role in the conversion to Cisco VOIP for 5000 users
(2 Hospitals & 26 clinics)
PWC passed my Security and Safe workplace (both physical and cyber) in their audits every year.
I was highly recommended to lead the Disaster Recovery Team using Azure/Commvault/VMware
Given Kudos for Risk Management (heat reduction, AC & UPS health checks and preventive maintenance servicing) preventing System failure, fires, flooding, securing the data center.
Ensured the Desktop team did secure deployments (mobiles, laptops
& PC) following HIPPA regulations.
Medisys IT Manager – Data Center and Desktop Services (Dual Role) Mar 2008–Nov 2021
Coached a staff of 30 employees for 4 departments & trained them using (Agile/Kronos/Lawson app)
My leadership style was using Agile, Slack, Kronos and Google workspace
Year-end Budgeting (saved 30% vendor costs using Lawson/file share)
Provided quick response elevated support for staff using SLA
Praise worthy for projects that C Level management deemed as high importance. Includes creating a new Data Center in Rehab facility from electricals to floor tiles (UPS, HVAC and server upgrades) & 5000 pc deployment campus wide and upgrade for Nexxus 7000 core, Cisco VOIP conversion
Commendation by DOH, DOHMH and PWC for Secure file transfer to DOH and Agencies (Script fix-report generation for management & following SLA and HIPPA standards.
I successfully led a team of 20 data center technicians and managed more than 30 employees in support including Helpdesk/call center, Desktop support, and Data Center. I Received Recognition referral from my “at the time” Director for this accomplishment.
Preventative Maintenance-I proactively Managed vendor relationships, negotiated contracts, and oversaw procurement of data center equipment and services. (Schneider Electric for UPS and onsite engineering & Stulz) for AC issues. Made contact to HP, IBM, Dell and EMC vendors for hardware failures.
I Received Recognition referral from my “at the time” Director for this accomplishment.
Implement sustainable practices within the data center to reduce energy consumption and carbon footprint, aligning with eco-friendly initiatives and industry standards. This included reducing unwanted electrical equipment not needed for production. Proper floor tiles for air flow and proper positioning of racks for hot and cold aisles. E-waste company for proper disposing of old equipment for both Desktop services and Data Center. Monthly PM scheduling and proper documentation were done to alleviate the stress of audit should it happen.
Prepared and managed the data center budget, tracked expenses, and made cost-effective recommendations. Doing this saved the hospital over $150,000
Jamaica Hospital Data Center Engineer/Administrator Dec 2002–Mar 2008
I quickly learned Server and switch Installations (cable runs CAT, Fiber, L4, L6, racking, de-racking, Safe Disposal for E-waste) Data Center Infrastructure was taught to me by the at-the-time Director.
Switch Management (learned proper cable management & redundancy to electrical panels) and was recognized by Network services manager as most diligent in the data center and the go-to- guy.
With my director blessing I created my own FTP server using SFTP
& SSL over SSH file transfer setup using batch, Visual basic and JavaScript programs and for automation (FileZilla & Core) SFTP program to prevent cyber threats on windows server 2012.
Proactively monitor server DHCP and IIS and EHR Interfaces for issues.
Recognized and given administrative privileges in Active Directory and Sophos apps for users lock outs + adding hardware
Recognized and given administrative privileges HP, IBM, Dell, EMC, switch console management of servers
I was given high marks on yearly evaluations for assisting the Supervisor with daily reports creation using various apps (temp sensors, file transfers, hourly walkthrough, and hardware issues) daily duty logs.
Setup Temperature sensors management for all racks and data center environment.
SKILLS/SOFTWARE EXPERIENCE
90%
100%
100%
100%
100%
100%
100%
100%
80%
90%
100%
100%
90%
100%
100%
100%
100%
100%
0.00% 25.00% 50.00% 75.00% 100.00%
HIPPA REGULATIONS
PC IMAGING-KVM
DESKTOP SERVICES
MANAGEMENT-ACTIVE
DIRECTORY, CITRIX XENAPP
ENERGY EFFICIENCY
COOLING-STULZ,LIEBERT,
EATON, APC UPS
REDUNDANCY DATA CENTER
CABLING-CAT 5, 6, FIBER,
TWIST LOCK-20A,40A,60A
MAIN FRAME ARCHITECTURE-
HP/IBM/EMC/DELL/CISCO/WI
NDOWS SERVER
DISASTER RECOVERY-
AZURE/UNITRENDS/VMWARE
VSPHERE/DR RUN BOOK
IT PROJECTS
AZURE
INVENTORY/ASSET
MANAGEMENT-KASEYA
POLICY DEVELOPMENT
SLACK/GOOGLE
WORKSPACE/SOLARWINDS/XE
NAPP
SERVICE DESK-
SERVICENOW/JIRA
CRM-SALESFORCE
ACCOUNT MANAGEMENT-
SALESFORCE/MICROSOFT
DYNAMICS 365
IT MANAGEMENT-
AGILE/SCRUM
LEADERSHIP
COMMUNICATION
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