Customer Service Representative
Resume:
Trenecia S.
Williams
Conley, Ga 30288
**********@*****.***
OBJECTIVE
To obtain a position in customer service.
PERSONAL SKILLS
I am a hardworking young lady who is very eager to learn and very positive. I am punctual, trustworthy, responsible,and professional. I am organized, prepared and polite.
EDUCATION
Forest Park High School, Forest Park Ga- High School Diploma
August 2014- May 26, 2017
Relevant courses: marketing and entrepreneurship,
Biology,Economics, Spanish (4 Semester)
EXPERIENCE
Working Solutions, Remote - Customer Service Representative January 2021- 2022
Provide personalized customer service support to potential and existing hotel guests via phone, email and/or live chat. Assist by identifying and resolving issues, as well as, use consultative sales methods, guiding callers to the right solutions for their individual needs. American Home Shield, Lagrange GA- Consumer Care
August 2019- November 2020
Receives inbound and/or makes outbound telephone calls to sell home warranties Promotes the benefits, coverage, and terms of products to potential customers. Implements effective sales techniques to convert sales opportunities with a high rate of efficiency.Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers.
Bobby Dodd Institute, College Park, GA- Customer Care June 2018- March 2019
Answer inbound and/or place outbound calls professionally in a call center environment .Research required information using available tools/resources.Assess, Identify and escalate priority issues, including complaints.
North American Credit Services INC(MEDSRV), Remote- Customer Service Representative
Certifications
Servsafe Certificate
Vino101 Certificate
ASSETS
Good communication
skills
Team oriented
Professional demeanor
Self starter/ self
motivator
Strong customer service
focus
SPECIAL SKILLS
Computer skills:
Experience with
Microsoft Word,
Microsoft Publisher,
Microsoft Excel
LANGUAGES
English and Spanish (2
Years)
March 2023- August 2024
.
Receives inbound and/or makes outbound calls to patients pertaining to their medical bills. Assisting patients with understanding the treatment they’ve received at Advent Health Medical Center. Assisted with sending over insurance claims to health insurance companies for claim processing. Informed patients on all medical billing matters. Documenting patient accounts accordingly. Protecting PHI/HIPPA. Transferring patients to the correct departments internally. Handling patient grievances with care. Communicating with providers if needed for correct billing needs. Requesting coding reviews for insurance claims. Collecting payments from patients for co pay, deductible and coinsurance fees.
REFERENCES
Available upon request.
Contact this candidate