Case Management Call Center
Resume:
MaKia Smith
Student
MaKia Smith
Lorman,Ms 39096
*****@********.******.***
Dedicated and compassionate social work student with hands-on experience in child welfare services. Skilled in case management, client advocacy, and crisis intervention. Passionate about supporting children and families through effective communication, community outreach, and resource coordination. Seeking a child welfare social work position to apply my knowledge and field experience in fostering positive outcomes for vulnerable populations.
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Skills
●Case Management & Child Advocacy
●Crisis Intervention & Conflict Resolution
●Client Assessment & Needs Evaluation
●Community Outreach & Resource Coordination
●Strong Communication & Active Listening
●Documentation & Report Writing
●Proficient in Microsoft Office & Case Management Software
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Experience
Pizza Hunt Call Center/ Call Representative/Supervisor
Marc h 2019- July 2020, Bartlett, Tn
●Provided customer support and resolved conflicts efficiently, demonstrating strong communication and problem-solving skills.
●Supervised and trained call center representatives, ensuring high-quality service delivery.
●Handled high-volume calls, assisting customers with inquiries and concerns in a professional manner.
●Developed leadership and organizational skills transferable to social work case management
Natchez Child Services / Intern
January 2025- Present, Natchez Ms
●Assisted in case management by documenting client interactions and tracking service plans.
●Observed client assessments and collaborated with social workers to identify appropriate interventions.
●Supported children and families by connecting them with vital community resources.
●Gained experience in crisis intervention and child advocacy within a structured agency setting.
●Follow-ups on clients
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Education
Alcorn State University / Bachelors of Social Work
August 2021 - May 2025, 1000 Asu dr 39096 Lorman, Ms
Relevant Coursework: Child Welfare, Social Work Ethics, Case Management, Cultural Diversity & Theo Practice
●Engaged in fieldwork experiences to gain hands-on knowledge in child welfare services.
●Participated in research projects focused on child development and social justice.
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Awards
●Member, Social Work Club
●Volunteer, Community Outreach Initiatives
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