High School Call Center
Resume:
_ Calicelis Lora RESUME.pdf &
Calicelis Lora
Central High School Class 2000
High School Diploma
: English & Spanish
e Familiar working in a manufacturing environment
e Experience conducting inspection for quality assurance
PROFESSIONAL EXPERIENCE
US Taekwondo Complex May 2019 - September
2019
e Accommodate children to school and dropped them off
e@ Supervised children while at the academy until parents came
Alex and Ani - Aerotek Contract 2018 - 2019
Picker/Packer
e Responsible for picking and packing orders to clients specifications
e Inspect products prior to packaging to ensure quality standards were met
e@ Utilized a conveyor belt to work through production deadlines
Express Employment Professionals. 2017 - 2018
Assembly
e Assemble product equipments before packing the materials
e Coding the products base on item color
e@ Quality check the products to assure that it meets the standard
Tunstall America 2016 - 2017
Call Center Representative
e Completed high volume of outbound calls in call center environment
e Provided timely reminders to customers to ensure maximum coverage
e@ Documents conversations and action taken in proprietary software
e Provided outstanding, responsive service to diverse populations in English and Spanish
Community Living of Rhode Island 2015 - 2016
Direct Support Professional
e Provided outstanding care and support to community of nine adults in Day Program
e Processed daily reports in timely manner, coordinated program details efficiently
e Transported adults in company van with special attention to each person’s safety and emotional
well being
e Implemented conflict resolution technique to resolve social issues among group
Qualified Resources Staffing 2013 - 2014
Machine Operator
@ Operated machine to make high volume of jewelry boxes
e Achieved daily production goals on consistent basis
e Boxed products, adhered to safety rules and regulations
Calicelis Lora
*************@*****.***
Elmwood Adult Day Care 2012
Activities Assistant
e Implemented developmentally appropriate activities for seniors to improve physical, creative and
social skills
e@ Managed group during activities, used positive reinforcement and encouragement to increase
participation
e Ensured safety of senior through correct body positioning at all times
e Reported physical or emotional changes to nursing staff
e Listened to residents through active listening to demonstrate respect and develop trusting bonds
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