Customer Service Application Analyst

DAVID LAMPING

Union, KY *****

513-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Experienced Specialist skilled in problem-solving, data analysis, and customer service. Adaptive learner with a proven history in managing projects and developing innovative solutions.

SKILLS

Problem-solving

Organizational

Team Collaboration

Verbal and written communication

Customer Service

Creative solutions

Microsoft Office Suite

WORK HISTORY

10/2022 to 3/2024 Professional Services Specialist Omnicell/TSP

• Collaborated with team to provide implementation and training of automated medication dispensing equipment.

• Served as subject matter expert to provide workflow analysis and consulting services based on Omnicell solutions to ensure customer desired outcomes. 07/2018 to 10/2022 Technical Service Engineer

Omnicell

• Provided troubleshooting and repair of customer problems on Omnicell products

• Also managed territory service quality and customer satisfaction, parts inventory RMA processes and software updates

• Managed escalation of customer concerns as needed. 10/2012 to 07/2018 Contract Application Analyst

Various Health Systems

• Designed and implemented workflows, dashboards, and reporting solutions.

• Lead successful software upgrades and reduced inefficiencies across multiple facilities.

• Consulted with leadership to improve processes and integrate new systems. 08/2011 to 10/2012

Application Analyst – HIM & Identity

Mercy Health

• Managed all aspects of Epic EHR project life cycle, including design, build, implementation, optimization, and maintenance for HIM and Identity applications.

• Developed a comprehensive Identity application for multi-facility integration, enhancing efficiency across the organization

08/2010 to 10/2011 Principal Trainer - HIM

Mercy Health

• Designed and implemented training environments and materials for seven hospital EHR applications spanning inpatient and outpatient settings.

• Conducted user training sessions and proved credentialed trainer programs to streamline knowledge transfer and scalability.

01/2007 to 01/2009 Systems Technology Manager

Omnicell

• Served as Systems Technology Manager supervising engineering staff responsible for installing $7M quarterly.

• Received five “People Make it Happen” awards for outstanding efforts in customer service and improving efficiency.

EDUCATION

AAS in Electronics Engineering Technology

Heald College - San Jose, CA

CERTIFICATIONS

• Certified HIM, Epic, 2011-2017

• Certified Identity, Epic, 2011-2017

VOLUNTEER EXPERIENCE

• Active in Boys Scouts of America for 5 years including three leadership roles., 2006-2011.

• Active in-Home Schooling community, 2003-2011

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