Customer Service Project Management
Resume:
Rukiya McFarland
Evansville, IN *****
*********@*****.***
Summary
Results-driven and proactive leader with a strong background in team supervision, project management, and operational efficiency. Adept at streamlining processes, managing accounts, and leveraging Microsoft Office Suite to enhance productivity. Known for exceptional organizational skills, a hands-on approach to leadership, and a commitment to fostering a collaborative, high-performing team environment. Punctual, detail-oriented, and dedicated to driving success in a fast-paced setting.
Skills
Conflict Resolution & Problem-Solving
Performance Coaching & Mentorship
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strategic Planning & Goal Setting
Conducting Interviews
Team Supervision & Development
Organizational & Time Management
Communications Skills
Invoicing/Account payable
Clerical
Customer service
Data Analysis & Reporting
Experience
October 2020 to Current
Alpha Rae Personnel Inc.: Indiana State Department of Health
Evansville, IN
Medical Support Specialist
Conducted patient interviews to obtain health history, vital signs, and details on current medical concerns.
Accurately completed and submitted clinical documentation in compliance with agency guidelines.
January 2020 to October 2020
EFP
Evansville, IN
Pre-Expander
Transferred materials into silos efficiently and safely.
Measured and adjusted material weight to ensure proper density.
Operated forklifts to transport and organize materials.
Packaged materials according to specifications and quality standards.
March 2019 to November 2019
ABM Industries Inc
Evansville, IN
Project Manger
Manage and oversee staff while ensuring the smooth daily operations of the site.
Maintain and monitor daily and weekly labor management processes
Supervise staff, providing guidance on work methods and procedures.
Enforce company policies and administer disciplinary actions when necessary.
Track and manage inventory of consumable goods.
Conduct interviews and assist with hiring decisions.
June 2017 to March 2019
WSI Industries Inc.
Evansville, IN
Clerk
Performed clerical tasks utilizing word processing software, email, and office equipment to support daily operations.
Organized and maintained files using an alphanumeric system to enhance accessibility and team efficiency.
Created, updated, and managed detailed documents and spreadsheets, incorporating professional charts, tables, and filters.
Met strict deadlines to ensure timely task completion and workflow efficiency.
Assisted with office operations, including message-taking, document scanning, and routing business correspondence.
Coordinated shipments by preparing packages, generating invoices, and scheduling courier deliveries.
Provided exceptional customer service through strong product knowledge and commitment to excellence.
December 2011 to June 2017
Circle K
Evansville, IN
Assistant Manager
Developed and managed workflow schedules, delegating tasks to a 10-member team for optimal efficiency.
Implemented inventory control measures to track stock levels, manage costs, and meet customer demand.
Conducted inventory audits to identify discrepancies and forecast supply needs.
Ensured inventory accuracy by reconciling stock counts and addressing variances.
Led job interviews, conducted performance evaluations with constructive feedback, and recognized top sales performers to drive retention and engagement.
Monitored financial transactions and deposits to maintain accuracy and prevent discrepancies.
Coordinated schedules, workflows, and shift coverage to align with business demands and operational needs.
Education and Training
October 2016
Ross Medical Education Center - Decatur
Evansville, IN
Dental Assisting
Associate of Applied Science
Contact this candidate