Customer Service Coordinator

Customer Service Representative

Vixxo-Dallas, TX

August 2021 to December 2022

Call service providers to make sure they are making ETA

If ETA is missed, call the vendors office to inquire when tech will arrive

Redirecting service calls to new vendors if the service call cannot be attended to by the assigned vendor

Direct communication with customers on job completion status and line of service correction.

Weekly collaboration meeting with field service representatives and monthly meetings with vendors.

SEIBEL, Outlook, and EXCEL are used daily

Collections Agent

CMI Group-Dallas, TX

April 2021 to November 2021

Collect on past due accounts, over the phone, for Spectrum/ Time Warner

Hardware Used: Laptop, Ethernet cable, Router, Jabra headset

Software Used: Cisco Webex, Amazon Workstation, CSG/ ACSR, Livevox, and Spark

Bachelor's in Human Services

Argosy University - Dallas, TX March 2011 to March 2014

Skills

Microsoft Office

Training

SAP

Supply Order Acquisition

Retail Management

Customer Service

QlikView

Sales Experience

Business Analysis

Data Warehouse

Requirements Gathering

Microsoft SQL Server

Oracle

Sales

APIs

Microsoft Office

Sales, Shipping/ Receiving

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