Customer Service Client Relations
Resume:
Sabrina Martin
Crowley, TX *****
***************@*****.***
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Summary
Versatile professional with a robust background in logistics and customer service, notably at Thrive Delivery. Excelled in route planning and client relations, enhancing operational efficiency and customer satisfaction. Demonstrated expertise in navigation and reliable service, achieving significant improvements in delivery timeliness and client trust.
Skills
Route planning
Load securing
Equipment handling
Navigation expertise
Local geography
Fuel efficiency
Reliable customer service
Customer service excellence
Client relations and customer service
Customer service and satisfaction
Customer service skills
Experience
Thrive Delivery, 02/2022 Current
Thrive Delivery Fort Worth, Texas
Planned efficient routes to maintain delivery schedules.
Navigated routes with relevant map programs and GPS systems.
Inspected vehicle and maintained gas, oil and water levels.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Sorted parcels according to delivery route.
Owner, 10/2019 Current
My Thrive Notary LLC Fort Worth, Texas
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Scheduled appointments with customers in need of Notary services.
Checked customer ID documents for completeness and accuracy before notarizing them.
Maintained records of all notarial acts performed.
Verified customer signatures and identification documents.
Driver, 01/2015 Current
Uber And Lyft San Francisco, CA
Drove passengers from pick-up points to deliver to destination.
Cleaned vehicle regularly to maintain professional appearance.
Maintained cleanliness of interior and exterior of vehicle.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Transported and safely delivered items to prevent damage or loss.
Child Sitter/Owner, 01/2008 08/2017
Dependable Child Keller, TX
Organized various activities, games, crafts and outings to keep children entertained.
Balanced schedules to promote optimal rest, play and educational periods.
Observed and monitored children's play activities.
Developed and implemented lesson plans and activities for children of various ages.
Senior Loan Officer, 10/2002 12/2008
American Family Mortgage Dallas, Texas
Provided guidance to customers regarding loan products, eligibility requirements, application processes, documentation requirements.
Set up debt payment plans based on client credit, income and assets.
Stayed abreast of lending regulations, industry trends and market rates.
Informed customers of loan application requirements and deadlines.
Education and Training
Expected in 06/2027 Colorado Christian University Denver, CO
Associate of Science Criminal Justice
Certifications
Certified Loan Signing Agent
NNA Certified
First Aid and CPR Certified
Certified Tax Professional
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