Data Entry Analyst Ii
Resume:
Randleman, NC *****
PH: 336-***-****
********@*****.***
Margaret L. Snyder
Objective
To apply my knowledge and skills in a position that allows for challenging career development as well as personal growth.
Experience
June 2021 – Present National General Insurance Work From Home
Business System Analyst II
●Prepare test plans and scenarios for usability testing, execute test scenarios, approve project implementation and verify the production output upon implementation
●Responsible for verifying the accuracy of new states/ products, rate revisions, projects, and production problem corrections, to ensure a quality product
●Formulate the test strategy for testing through analysis of system requirements which includes participating in meetings to discuss specifications
●Assist in project planning, incorporating system considerations for various operational areas, and submit the request for programming changes
●With supervision, coordinate and document the resolution of problems encountered during and subsequent to the usability testing
●Assist in performing quality control procedures in the production environment
October 2018 – June 2021 Volvo Financial Services Greensboro, NC
Solution Analyst
●Collect, clarify and translate business requirements into conceptual design working with the project team and using appropriate tools and models from which application and solution are developed
●Document the business requirements for new or enhanced solutions
●Produce the functional specifications (including use cases) for the development of the solution and validate these specifications with the Business, Process and Project representatives
●Produce the technical specifications to be communicated to the development team for the development of the solution and obtain sign-off
●Be the liaison between the Business and Technical communities
●Handle all clarification requests to/from the development team or software provider throughout the whole development phase
●Produce the test cases and scenarios for the business and user acceptance tests
April 2015 – October 2018 Volvo Financial Services Greensboro, NC
Process Developer / Business Analyst
●Help design or modify processes, business systems or IT systems
●Work with business stakeholders to analyze their needs and seek improvements
●Create business cases for new project requests
●Develop standardized processes / documentation for Region Americas
●Develop global process standardization
●Continuous Improvement Development
July 2011 – March 2015 Volvo Group Accounting & Company Control Greensboro, NC
Senior Analyst
●Key User for four software systems (SAP, Readsoft Invoicing System, OCR and EBD)
●System access approver
●Participate in BA/BU monthly / quarterly meetings
●Process improvement & training – Continuous Improvement leader
●Create monthly KPIs for BA/BU’s drawing from multiple systems (SAP, Excel, MS Word and Access)
●Department workload / caseload projections (CATS coding trainer)
●Global Projects / testing as required
●Administration & reporting as required
April 2007 – June 2011 Volvo Group Business Services Greensboro, NC
Analyst / Key User
●NAP Key User for four systems (SAP, EBD, OCR, Readsoft)
●NAP Analyst
●Purchasing for Group
●Participate in BA/BU monthly / quarterly meetings
●Create monthly KPIs for BA/BU’s drawing from several systems (SAP, Excel, MS Word & Access)
●Department / process trainer (CATS coding trainer)
●PMT (training material) Coordinator for P2P
●Global Projects as required
●Administration & reporting for P2P and business partners
April 2006 – April 2007 Adecco (Volvo Group Bus. Serv.) Greensboro, NC
Accounting Associate
●Company specific Accounts Payable
●Registration / key invoices
●Customer / vendor services
April 2000 – December 2012 JM Snyder Transport, Inc. Randleman, NC
Co-Owner
●Purchaser: parts & office
●Office Manager
●Human Resources / Payroll
●Federal and State regulations / paperwork
●Accounts payable / Accounts receivable
May 1999 - April 2000 Self Employed Randleman, NC
Self Employed
●Taught computer lessons (MS Office Suite) to home schooled students to help them achieve their eighth grade mandatory testing
●Taught generalized computer lessons (how to operate, how to email, how to use scanners & fax machines, etc.)
July 1993 – June 1999 Randolph County Schools Randolph County, NC
Interpreter for the Deaf
● day: Teacher: Information Technology (general computer competency and MS Office Suite)
● day: Coordinator for Deaf and Hard of Hearing
●Made certain deaf and hard of hearing students achieved competency in information technology
●Assisted in classroom setting by interpreting for deaf and hard of hearing
Education
Master’s Degree in Information Technology Management; Concentration in Business Analytics
University of North Carolina at Greensboro (UNC-G)
Greensboro, NC
Bachelor’s Degree in Information Technology
Capella University
Minneapolis, MN
Associate’s Degree in Microcomputer System Technology
Randolph Community College
Asheboro, NC
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