Property Manager Salesforce Solution

Kelly Adams

Hampshire, IL 773-***-**** *************@*****.***

linkedin.com/in/kelly-adams-91588541

PROFESSIONAL SUMMARY

Dynamic and results-driven Salesforce Solution Engineer with five Salesforce certifications, 19 Superbadges, and over 400 Trailhead badges. Bringing 20 years of military leadership experience, adept at problem-solving and making decisive, strategic decisions under pressure. Proven ability to uphold and exceed standards while fostering team excellence. Possesses 11 years of administrative expertise in collaborative environments, ensuring seamless teamwork, efficiency, and exceptional customer satisfaction. SKILLS

• Salesforce Apex • Net Zero Cloud • DocuSign • ProLease

• Yardi • GitHub • Visual Studio Code • Microsoft Office

• Low-Code Solutions • Agile Methodology • Problem Solving • SOQL/SQL

• • Teamwork • Salesforce Testing • Communication • Peer Programing EXPERIENCE

Booz Allen Hamilton, Solutions Engineer

May 2022 – Present

Senior Consultant Salesforce Solutions Engineer

• Low Code -No Code Salesforce Solution Engineer and Agile Scrum Team Junior Developer for Call Center

• Co-Leader for the Salesforce Solution Engineers CoP

• Developed system functionality using LWC, Flexipages, validation rules, page layouts, permission sets, integrations and flows.

• Adaptable and resourceful, effectively managing responsibilities while demonstrating a commitment to continuous learning.

• Collaborated with QA testing to assist in developing new APEX tests and improving overall system performance.

• Mentored developers on utilizing test scripts through Jira, fostering team growth and knowledge sharing.

• Experienced in Peered Programing and participated in all Scrum ceremonies

• Proficient in GitHub, Jira, Copado and Visual Studio

• Skilled in reading code and troubleshooting simple bugs with declarative and programmatic solutions.

• Supported all phases of software releases, from initial development to production deployment.

• Gaining expertise in JavaScript to enhance development capabilities.

• Earned certifications for Fundamentals I & II through Copado.

• Collaborated with a team of four to develop The Salesforce Academy App during boot camp training course. Finch & Barry Properties, LLC, Assistant Property Manager March 2020 – May 2022

Assistant Property Manager supporting 150+ tenants.

• Assistant Property Manager supporting a diverse community of 150+ tenants by ensuring smooth operations, tenant satisfaction, and efficient property management.

• Implemented process improvements to streamline business operations, increasing productivity and transitioning the company to a more paperless environment, resulting in cost savings of over $3,000.

• Built strong tenant relationships by addressing questions, concerns, and complaints promptly, fostering a positive living and business environment.

• Managed rent collection and tenant notices, ensuring compliance with lease agreements and maintaining accurate financial records.

• Oversaw facility management, coordinating with vendors and service providers to schedule maintenance, repairs, and property enhancements, ensuring a well-maintained and safe environment for tenants 933rd Military Police Company, Culinary Management NCO February 2002 – October 2022

Culinary Management NCO, supporting 700+ Soldiers.

• Led and managed a team of 5-10 Soldiers, ensuring efficient meal preparation and service for 500-700 troops, maintaining operational excellence under high-pressure conditions.

• Implemented and enforced procedural standards, resulting in the team achieving the highest performance ratings within the company.

• Adapted to evolving operational demands, collaborating with team members to meet mission-critical objectives while maintaining high-quality food service and sanitation standards.

• Earned the trust and respect of superiors and peers by consistently demonstrating reliability, adaptability, and leadership in executing various tasks and responsibilities.

• Managed and maintained over $15,000 worth of equipment, ensuring proper inventory control, functionality, and compliance with military regulations. Arthur J. Gallagher & Co, Administrative Assistant of Sourcing & Services February 2014 - September 2019

Administrative Assistant to VP of Sourcing & Services, supported a staff of 20 employees

• Coordinated travel arrangements for 20 executives and staff using company booking tools, ensuring seamless logistics and cost efficiency.

• Maintained data integrity within the ProLease database, accurately tracking occupancies across the headquarters campus.

• Developed and implemented a corporate add/move/delete process for space management in the new Gallagher headquarters, effectively communicating changes to employees.

• Managed the senior director’s daily calendar, prioritizing meetings, appointments, and commitments for optimal efficiency.

• Oversaw fleet transportation invoices (UPS) and provided global training to employees on best practices.

• Provided deskside IT and user support for a team of 20, troubleshooting technical issues to maintain productivity. Arthur J. Gallagher & Co, Corporate Receptionist

June 2010 - February 2014

Corporate Receptionist, supported a staff of 1,500 & guests.

• Managed front desk operations, welcoming visitors and handling phone and in-person inquiries with professionalism and efficiency.

• Served as the primary point of contact for external vendors requiring building access, ensuring smooth coordination and compliance with security protocols.

• Oversaw executive conference room scheduling, maintaining an organized and efficient reservation system.

• Maintained and updated monthly security access records, utilizing Excel functions and calculations to track and report key data for management. CERTIFICATIONS

• Salesforce Certified Administrator

• Salesforce Certified Platform App Builder

• Salesforce Certified Business Analyst

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Experience Cloud Consultant

• Copado Fundamentals I

• Copado Fundamentals II

• Intro to Coding Part I

• Intro to Coding Part II

EDUCATION & TRAINING

Military Trailhead – Continued Salesforce Learning Grantham University — Bachelors in Business Management — GPA 3.67/4.0 Kendall College— Associates of Applied Sciences in Baking & Pastry — GPA 3.78/4.0 United States Army — Basic Leadership Course — Top 5% in Class United States Army — Advanced Leadership Course — Top 5% in Class HOBBIES AND INTERESTS

• Cooking & baking

• Reading

• Learning new things & finding out how things work

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