Customer Service Medical Assistant
Resume:
Baron Stroman
Washington, D.C. 20032
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SUMMARY OF QUALIFICATIONS
A highly creative, ambitious, goal oriented professional with comprehensive customer communication seeks an opportunity to demonstrate multitasking skills with the ability to meet deadlines by utilizing a strong work ethic. Proven customer service ability and leadership building proficiencies. Exhibiting a professional appearance and demeanor, understanding the importance of adherence to company standard operating procedures and systems. Expert knowledge of software applications, including but not limited to, Microsoft Word, PowerPoint, and Microsoft Excel. Able to move and lift up to 50 pounds. EMPLOYMENT HISTORY
MedStar Georgetown University Hospital Sept 2016-Present Clinical Research Medical Assistant/Phlebotomist Infectious Disease Obtain vital signs, height, weight, phlebotomy, inserts peripheral IV’s (as directed by Physician/NP/RN) and transcribe to appropriate flow sheets.
Inventory, stock and obtain supplies for the clinical area. Maintain a clean, orderly and safe work environment in the clinical area. Obtain lab specimens as directed.
Follow specific research protocols in obtaining and processing of patient samples from clinical. Research patient’s information to ensure samples are processed correctly and shipped to correct destination in a timely manner. MedStar Georgetown University Hospital Dec/2015-Sept 2016 Laboratory Medicine/Phlebotomist
Performed venti-punctures on patients.
Collected specimen and withdrew blood labs.
Assisted patients with S.P.I.R.I.T (what does S.P.I.R.I.T. mean) value customer service. Completed orders and transferred data into system. Answered phones and shipped out specimens to central processing. Med Star Georgetown University Hospital Oct/2013 – Dec 2015 Custodial Worker
Perform daily cleaning throughout the hospital including public areas, clinical units and patient rooms. Communicated with patience to ensure comfort and welcomed feeling during patient stays at the facility. Handled heavy equipment to clean and wax floors.
Whole Foods Market Oct/2013-April/2012
Cashier/Stock Clerk
• Unpacked and stocked shelves and maintained inventory.
• Received and processed Rain Checks for customers.
• Maintained and sanitized lobby and aisles throughout the store
• Conducted commerce transactions as a cashier.
• Fostered a hospitable and jovial work environment. EDUCATION Maya Angelou High School
Graduated 2008
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