Customer Service Administrative Assistant

SHAKERRA POINT

Kershaw, SC *****

**************@*****.***

+1-803-***-****

Professional Summary

Customer service oriented professional backed by 3+. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

· Fully capable of organizing records and documents in compliance with policies governing patient confidentiality.

· Work well as part of a team and maintain a professional and positive environment.

· Manage time and priorities in multi-task environments

· Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

· Communication Platforms – Zoom, Skype, and MS Teams.

· Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 30 WPM.

Medical Administrative Assistant Medical Terminology Medical Transcription Work Experience

Security Guard

Allied Universal-Lancaster, SC

Present

Patient watch, walk around the hospital and make sure everything is ok at the hospital Caregiver

Heath Springs Residential Care Center-Kershaw, SC

March 2024 to Present

Take care of the residents, clean the rooms, make sure the residents eat and clean and also go to appointments with the residents

Customer Service Representative

ResultsCX-Lakeview-FL

October 2022 to February 2024

• Followed policies as they related to customer confidentiality.

• Benefits

• Billing

• Answer questions about there medication

• Override

Home Health Care Aide

Guardian Angel Senior Care, LLC-Kingstree, SC

April 2022 to September 2022

Washing the member, taking the patient to doctor appointments, cleaning a house doing laundry, preparing food anything that the patient needed done Home Health Aide

Home Aid-Georgetown, SC

January 2021 to March 2022

· Take inbound calls and assist with activities of daily living – personal hygiene, mobility, and feeding.

· Work with diverse patient populations including elderly and those with disabilities and Dementia.

· Document and communicate with family, doctor and physician regarding current condition and prescription details.

· Ensure confidentiality and privacy standards of protected health information. Retail Cashier / Customer Service

Fred’s-Kershaw-SC

February 2020 to January 2021

· Handled inbound phone calls and took and entered orders into computer using Point of Sale (POS) system.

· Maintained safety and security procedures and company policies and standards.

· Worked effectively in a fast-paced, team-oriented environment. Package Handler

Valley Forge-Kingstree, SC

March 2017 to January 2018

· Loaded materials and products onto package processing equipment.

· Transported packages to customer vehicles while providing exemplary customer service.

· Documented product, packaging, and order information on specific forms and records.

· Adhered to safety, quality, and production standards and met established deadlines.

· Worked effectively in a fast-paced, high demand environment. Resident Care Provider

Morningside-Georgetown, SC

January 2015 to January 2017

· Provided personal care assistance to residents – personal hygiene, feeding, and mobility.

· Worked with the elderly and those with Dementia.

· Promoted a safe, clean, and organized environment.

· Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.

· Observed, reported, and documented resident conditions and activities. Education

Associate of Science degree in Health Sciences

Ultimate Medical Academy

January 2022 to December 2022

Skills

• Medicare

• Medicaid

• Medical Terminology

• Medical Transcription

• Check Out

• Release of Information HIPAA Compliance

• Medical Scheduling

• Check In

• Patient Processing Patient Registration

• Medical office experience

• Medical Administrative Assistant

• PPO Basic Coding Skills for ICD-10 & CPT

• Anatomy & Physiology

• HMO

• Data Entry

• Patient Care

• Insurance Verification

• Laundry

• Third Party Billing

• Medical Laws & Ethics

• Medical Records Management

• Claims Appeal Process Medical Billing Knowledge

• CMS1500 Claim Form

• Billing Cycle

Contact this candidate