Customer Service Social Media

SEREN TOWNSEND

********@*****.*** 626-***-**** Monrovia, California 91016

EDUCATION

*/**/****

●High School Diploma

●current college student

●Extracurricular Activities: Stem Practice-Science, studio art

●Dissertation: [Completed 3 week camp course for Interlochen Arts academy [Esteemed Alum of the National Youth Leadership forum, Four years straight]

●Capstone Project: [Gallery viewing], My role for this project was the artist in action, I has to create my very own customized art viewing/ gallery with intimate and original pieces of art created by me over a period of three week

PROFESSIONAL SUMMARY

Skilled multitasker with great work ethic, good teamwork and communication management. I enjoy problem-solving and taking appropriate approaches for any given situation. I can say I thrive well in fast or slower paced environments. I'm available for weekend/weekday evening and holiday shifts. Considered hard working, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet goals.Outgoing and easy to talk with others.

SKILLS

●Public Speaking

●Organized and Efficient

●strong customer service focus

●Ability to work effectively in a fast-paced environment

●Social Media Management

●Supply Coordination

●Team Collaboration

●Positive Attitude

●Fast Learner

●Creative and Resourceful

PROFESSIONAL EXPERIENCE

Volunteer Humane Society - Los Angeles, CA

●Assisted with special events and programs.

●Maintained clean, neat, and operational facilities to serve program needs.

●Used strong interpersonal communication skills to convey information to others.

●Supported engaging, fun, and smooth-running events by helping with organization and planning.

●Organized wearhouse area to categorize different areas.

●Represented the organization positively and professionally while providing the community with much-needed services.

Host/Server - LOOK CINEMAS MONROVIA, CA

●Greeted and seated customers with a warm and welcoming attitude.

●I maintained top in sales for 3 months and represented my cinema as there best server for the location through company data

●I was able to take on certain management duties with grace through company renovations and experiments.

●Provided good customer service by taking orders, offering menu recommendations, and delivering food and beverages promptly.

●Maintained a positive and energetic attitude as well as bringing a pleasant and enjoyable atmosphere for guests.

●Handle guest inquiries, special requests, and dietary restrictions with professionalism and a smile.

●Collaborate with the kitchen and bar as well as my co-workers and staff to ensure the accurate and timely delivery of orders.

●ensured a clean and organized dining area both in theaters and out & Processed payments accurately.

MY HOBBIES INCLUDE, DESIGNING, FINE ARTS,CREATIVE WRITING, SINGING/SONGWRITING, SOCIAL ACTIVISM.

I've always had a knack for creating things in all elements of creative arts such as theater, photography, Singing and the fine arts. All of these things have helped to develop creative thinking skills and more hands on approaches. This has helped to inhabit cultural; exposure, healthy peer engagement, emotional expression, team collaboration as well as the development of reasoning skills and leadership qualities

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