Support Technician Client Services

Location:

West Palm Beach, FL, 33401

Posted:

March 31, 2025

Contact this candidate

Resume:

Sean Christian

**** ******** ***** ********: 561-***-****

Sebring, FL 33870 **************@*****.***

SUMMARY OF QUALIFICATIONS

• Client Services Focused

• Effective Communication Skills

• Proficient Computer Knowledge

• Inventory Management

• Troubleshooting Experience

• Installations & Repairs

• Integrity with Confidentiality

• Team Commitment

PROFESSIONAL EXPERIENCE

Barrister Global Services Network, Inc. Hammond, LA Support Technician/Contractor 07/17-05/20

Provide service level contract agreement to various locations throughout S.Florida.

• Manage customer requests and service calls.

• Establish customer friendly business relationships.

• Receive and return damage parts.

• Stock and dispatch electronics parts

SUN TECHNOLOGIES, Inc. Alpharetta, GA

P.O.S Tech/Contractor

11/16-04/17

I was contracted to work for Macy’s and Bloomingdales at Boca Center mall and other locations.

• Service and repair departmental cash registers.

• Manage and stock electronics parts.

• Service customer request and perform follow ups.

• Inventory control, preventive maintenance on all systems. SCS Services, Boca Raton, FL

Owner 11/11- 11/16

SCS Services is a mobile computer business specializing in the installation, repair and maintenance of Point of Sale equipment, Servers, Desktops, Laptops, Printers and Networking Equipment.

• Manage customer requests and service calls.

• Establish customer friendly business relationships.

• Install and upgrade computers systems for clients.

• Analyze, Repair, Virus Removal, Data Recovery on laptops for home and business users. AmeriPath/Quest Diagnostics,Pompano Beach, FL

IT Support Specialist 10/06 -11/11

AmeriPath, Inc., a division of Quest Diagnostics, is one of the nation’s largest physician and laboratory companies.

• Provide technical and admin support to office associates on computer issues.

• Perform software and hardware upgrades on computers, laptops and handheld devices.

• Monitor trouble tickets using company databases and mobile B.E.S phone.

• Trouble-shoot and configure voicemail, telecom and network servers, map drives, printers.

• Provide lab support on slide scanners, network printers, microscope and imaging programs.

• Repair, configure, upgrade, setup, and re-image laptops and computers.

• Service, install printers for remote sites, assists with the set up for electronic medical reports.

• Install, configure modems, routers ensuring IT policies and procedures were followed.

• Performed site surveys for hardware installation, requisitioned printers and configured routers.

• Update ticketing system with all calls received on a daily basis. UNISYS Corporation, Coral Springs, FL

Computer Field Engineer 06/04 -10/06

Unisys Corporation is a worldwide information technology company in IT services, software and technology support.

• Manage staff of 3 employees on field support assignment daily.

• Prepare weekly and monthly progress reports, coordinate with staff on morning briefings.

• Deployed by, UNISYS to various locations in Palm Beach County, Broward County and Miami/Dade county to repair commercial and residential computers for, DELL and GATEWAY laptops and computers..

• Replaced system boards, display panels, optical drives, processors, memory, and power supplies/fans.

EDUCATION

Diploma - Erasmus Hall H.S, Brooklyn, NY, 02/1986

Computer Science – Genesee Community College, Batavia, NY, 11/1987 OSHA - Florida Atlantic University, Boca Raton, FL, 05/2003 CERTIFICATIONS

A+ Certified - Career Center, New York, NY, 11/1995 Novell Networking - Career Center, New York, NY, 10/1999 Dell Certified Systems Expert, Dell Incorporated, 12/2005 REFERENCES

Michael Stephens

Custom Engineer

Unisys Corporation

954-***-****

(Work associate for 2 years)

*******************@*****.***

Dr. Mark Jawair, MD

1759 US Highway 27 S

Sebring, FL 33870

863-***-****

(Associate for 20 years)

Ina Curley