Customer Service

Aiden Bradford

928-***-**** • Flagstaff, AZ • **************@*****.***

SKILLS

Customer Service, Food Service, Communication, Problem-Solving, POS Systems, Time Management, Team Collaboration, Attention to Detail, Cash Handling, Adaptability EDUCATION

BS Psychology, Minor in Spanish Northern Arizona University Graduation Date: May 2027 High School Diploma Casteel High School 4.0 GPA EXPERIENCE

Pinewood Country Club Munds Park, AZ Seasonal May 2024-Nov 2024 Server/Expo

• Delivered exceptional dining experiences by providing attentive and friendly customer service to guests in a high-volume, fast-paced environment.

• Managed multiple tables, entering orders into the POS system, QC’ing before delivery and maintaining a high level of accuracy and efficiency.

• Coordinated with kitchen staff to prioritize orders, resolve discrepancies, and maintain smooth service flow during peak hours.

• Collaborated with the team to maintain a clean and organized dining area, restocking supplies and resetting tables as needed.

Vito’s Pizza & Italian Ristorante Gilbert, AZ January 2023-August 2023 Cashier/Take Out

• Provided exceptional customer service by greeting customers, taking accurate orders, upselling menu items, and handling inquiries with professionalism and enthusiasm.

• Processed cash, credit, and digital payments efficiently, ensuring accurate transactions and balancing the register at the end of shifts.

• Managed a high volume of orders during peak hours, prioritizing tasks to maintain quick and seamless service.

• Addressed customer concerns and complaints with a calm, solutions-oriented approach, contributing to positive guest experiences. Panera Bread Gilbert, AZ December 2020-January 2023 Team Lead

• Started as back-of-house sandwich maker and promoted to Team Lead during tenure.

• Trained new team members on food preparation techniques, safety procedures, and customer service best practices.

• Managed inventory levels and restocked ingredients to minimize downtime and maintain a seamless workflow.

• Demonstrated adaptability and problem-solving skills by stepping into multiple roles during busy periods, including cashier, line cook, and QA/QC. Certifications

Food Handlers Card

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