Management System Learning

Maureen Smith

Williamstown, NJ ***** 609-***-**** (cell) *********@*******.*** www.linkedin.com/in/maureen-smith764

Learning Management System Administrator

To provide support and expertise to Learning Management System (LMS) users by coaching to appropriately execute assignments and other complex functions along with troubleshooting. To be ultimately responsible for the administration, management, and data integrity of the Learning Management System.

Experience

BRISTOL, MYERS AND SQUIBB (BMS), LAWRENCEVILLE, NJ

LEARNING TECHOLOGY ADMINSTRATOR-CONSULTANT MAY 2021 TO PRESENT

This position supports the R&D Transformational Change and Learning team.

. Provide configuration and training plan execution within the LMS technology.

• Create and maintain group and individual security profiles within the LMS system

• Execute on tasks / deliverables associated with LMS administration and related projects, including but not limited to the systematic creation and maintenance of:

-Courses- classroom, virtual and online

-Classes

-Curricula / Training Plans

-Catalogs

-Standard Reporting/Metrics

-Maintenance of documentation, templates and best processes

-Identify process improvements

• Understand and support improvements of the LMS services / demand management model

• Provide user acceptance testing (UAT) and support for any LMS application upgrades or enhancements

PROJECT MANAGEMENT INSTITUE, NEWTOWN SQUARE, PA

ONLINE LEARNING ADMINISTRATOR-CONTRACTOR FEBRUARY 2020 TO NOVEMBER 2020

This position supported the Online Learning Team with administrative duties and management of Learning Management System (LMS) – Meridian. Uploading SCORM and AICC packages to create the online learning in the LMS. Created curriculums within LMS. Handled customer’s LMS issues such as given course access, reset/merger customer’s accounts. Handled, processed and tracked invoices for the Online Learning Team.

Part of Live Events Team with helping with PMI-Virtual Events Series (VES). These duties included introduction calls for speakers; moderating recording taping session of speakers; reviewing postproduction videos, presentation slides and handouts; moderating for several speakers for each event which included asking the speakers questions live (audio only) that were submitted by the attendees.

INYTE CORPORATION-CHADDS FORD, PA

LMS ADMINISTRATOR –CONTRACTOR AUGUST 2019 TO DECEMBER 2019

Establish and maintain data integrity rules and processes for the LMS such as course codes, descriptions, standards, policies and procedures, etc. Work with appropriate stakeholders to publish online courses, design training curriculums, document transcript information, run reports and craft and maintain email notifications within the LMS. Manage users within the LMS system including activating new users, deactivating terminations, inactivating people on leave, etc. and configuring LMS settings. Create courses and assessments in Articulate to be used in the LMS system. Collaborate with Training Manager(s) and other cross-functional partners to coordinate and implement home study, new-hire training, and onboarding/orientation logistics and communications. Coordinator group travel, training calendars, attendee rosters, records and documentation for new hire orientation, initial sales training and other training touch points.

COMCAST UNIVERSITY-SEWELL, NJ

LEARNING & DEVELOPMENT COORDINATOR 2 JANUARY 2018 TO AUGUST 2018

Provided support to users with the new Success Factors- myLearning system (LMS). Managed course; pulled and analyzed reports; audited scheduled offerings/items/content object/program/curricula creations; coaching LMS users; certifying CU team members to become Basic Admins; assisting in root causes analysis; creating Assignment Profiles; identified and suggested improvement procedures; developed training material such as articles and job aids of LMS functions and practice scenarios; troubleshooting and managed issues within the Human Resources Self Services to resolve Tier 2 questions/issues.

LEARNING & DEVELOPMENT COORDINATOR 2 DECEMBER 2009 TO DECEMBER 2017

Entered learning and development data into the SAP-LSO: created, changed, and closed classes; ran reports, created course types while maintaining the integrity of the data; assisted the Comcast University Headquarters Safety Team with safety recertification, work boots disbursement program; ordered all office supplies for the complete training center and system technical team.

LEARNING & DEVELOPMENT ADMINSTRATIVE ASSISTANT APRIL 2000 TO DECEMBER 2009

Managed the LMS for the region in LearnShare. Entered Learning and Development data into the LMS in a timely manner. Tracked and reported classes/students/hours to State of New Jersey for $1,000,000,000

Grant, the largest training grant the state awarded. Managed the Learning and Development library, managed the safety program and all associated certifications, and assisted the Learning and Development team with any administrative duties necessary.

Computer Skills

Power Point

Word

Excel

Outlook

Articulate- Storyline

SuccessFactors –myLearning – Learning Management System (LMS)

SAP-Learning System Operations –LSO (LMS)

LearnShare (LMS)

BrainShark (LMS)

Meridian (LMS)

ComplianceWire (LMS)

Learning Management System Skills

• Managed the course catalog within learning systems, managed/audited all items/content objects/programs/curricula creations and any maintenance on data.

•Demonstrated ability to handle the transition of 3 different LMS systems. Managed, coached, and trained users on functions and features of the learning systems.

• Appropriately coached Learning Management System (LMS) users within Comcast University as appropriate.

Pulling and analyzing reports pulled from LMS for business partners.

• Assisted in the development of training material, standards, and processes.

• Assisted in the root cause analysis of reoccurring problems.

• Identified and suggested opportunities for process improvement.

• Maintained data integrity by proactively auditing the LMS.

• Troubleshoot and managed issues worked with Employee Service Center to resolve Tier II questions/issues.

• Created and managed Assignment Profiles within SuccessFactors LMS.

• Responded to and resolved questions and issues regarding LMS.

• Strategic consulting within Comcast University as appropriate.

• Validated and documented procedures in LMS; established clear instructions and standards for a variety of tasks.

• Designed and developed training material including job aids to support SuccessFactors LMS Administration and/or End Users.

• Delivered training material, conducted workshops, and other educational sessions as needed.

• Demonstrated ability to exercise independent judgment, conducted research, and solved complex problems, and presented concepts and procedures.

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