Customer Service Warehouse Associate

Nylah Statley

************@*****.*** 347-***-**** Anna TX

SUMMARY Seeking a Customer Service role with 2 years of experience in client-facing positions. Skilled in guest relations, problem-solving, and maintaining operational efficiency. Demonstrated ability to foster business relationships and handle customer inquiries with a strong background in hospitality and operations. WORK EXPERIENCE Zizikis Dallas,Texas

Hostess Mar 2024 - Aug 2024

• Welcomed and managed seating arrangements for guests, ensuring a smooth flow of service and a positive dining experience at Ziziki's. The Westin Marriot Irving, TX

Hostess Mar 2023 - Aug 2023

• Welcomed and accommodated guests, ensuring their seating preferences were met with attention to comfort and satisfaction.

• Helped and provided information about dining options to enhance guest experiences.

• Upheld the integrity of confidential information and safeguarded company assets through diligent confidentiality practices.

The Dallas Dating Company Dallas, TX

Appointment Scheduler Jan 2023 - Mar 2023

• Utilized internal and online resources to enhance product knowledge and proficiency in company offerings.

• Demonstrated strong presentation and marketing abilities to effectively communicate value propositions to prospective clients.

• Provided comprehensive support and assistance to customers by addressing inquiries and clarifying information based on a detailed understanding of scripted material.

Target Distribution Center Midlothian, TX

Seasonal Warehouse Associate Nov 2022 - Dec 2022

• Ensured accurate merchandise processing by effectively handling product movements within the warehouse.

• Maintained an orderly and safe work environment, adhering to organizational standards for cleanliness.

• Efficiently managed inventory control, including packing, loading, and shipping items to various destinations.

Amazon Dallas, TX

Fulfillment Associate Jan 2022 - Jul 2022

• Efficiently handled order fulfillment, ensuring accurate picking and processing in a timely manner.

• Conducted quality inspections of customer returns to verify their condition for resale.

• Provided training and resources to the auditing team to enhance their efficiency and accuracy.

CoreLogic Irving, TX

Operations Services Associate Jan 2022 - May 2022 • Managed data research and analysis using specialized software, ensuring accuracy in client information and support processes.

• Facilitated financial transactions, including the processing of refunds and returns, by utilizing company workflow systems and maintaining rigorous financial records.

• Provided client support and resolution for escalated issues, contributing to customer satisfaction and service excellence through diligent research and effective problem-solving.

Target Dallas, TX

General Merchandise Associate Aug 2021 - Dec 2021

• Ensured accurate organization of backroom and fixture room, adhering to equipment use protocols.

• Facilitated a positive customer experience by providing assistance and utilizing Zebra technology for service efficiency.

• Assisted with guest services, including performing cashier duties and managing order pickups as required.

EDUCATION

Year Up – Dallas/Fort Worth

Business Track, Business Operations

Dallas, TX May

2022

Cedar Valley College

Associate of Arts

Dallas, TX Jun

2021

El Centro College

Certificate in Project Management

Dallas, TX May

2022

CERTIFICATIONS Business Operations Generalist

Business Ops Project Management

SKILLS Proficient in Microsoft Word • PowerPoint • Outlook • Talon • Source Bridge • Spreadsheets • Experienced in Customer Service • Problem Solving • Teamwork • Organization • Problem solving • Adaptability • Product knowledge • Communication

• conflict resolution • Good Memory

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