Customer Service Representative
Resume:
John R. Lavin
Customer Service Representative
Digital/Retail Marketer
*********@*****.***
Career Objective
I am a dependable, reliable, hard-working individual who enjoys helping people. I am looking to work for an established company that might offer career advancement.
Skills
20 years of experience in sales and customer service
Operates passenger vehicles and 13-ton truck with both manual and automatic transmissions
Lifts and carries equipment
Communicates effectively in writing, verbally, via email and GPS
Skilled in Advertising and Marketing
Proficient in Google Analytics, Google Ads, & Youtube Ads
Proficient in Microsoft Excel, Word and PowerPoint
Experience
Truck Driver, Barnegat, NJ, Traffic Safety Solutions, April 2024 to present
●Responds to emergency sites to secure areas for Verizon workers
●Uses GPS to find locations throughout the state
●Set up traffic cones and signage on roads & highways
● Conducts vehicle and equipment inspections
Customer Service Representative, Kingston, NY, Staples, May 2023 to April 2024
●Responsible for inventory management, cash register, stocking and organizing.
●Inform/sell patrons of special offers, insurance availability, warranties packages, etc. on their purchases.
●Observe and inform management of inventory needs.
Computer Marketing Consultant, Kingston, NY, Freelancer. August 2016 to May 2023
●Consults with small businesses throughout the country providing digital advertising.
●Reports directly to clients daily by managing and editing phone, video and text ads.
●Establishes goals consistent with Cost per Acquisition, Cost per Click and Click through Rates and reports those figures to clients.
●Communicates phone calls related to YouTube videos and Google Analytics, along with other typical search statistics.
Search Director, Denver, CO Adcellerant, April 2014-May 2016
●Created proposals for potential clients using Google Keyword Planner.
●Optimized, managed and reported on 85 accounts monthly.
●Advised clients about overall strategy and goals.
●Controlled approximately $120,000 per month with consolidated invoicing.
●Performed management activities, such as budgeting, scheduling, planning and marketing.
Search Technical Lead, Denver CO Ad Taxi, April 2013 to April 2014
●Established up to nine accounts per day.
●Supervised ten people and $1 million per month in google ads spent.
●Coordinated with sales reps and sales managers.
●Tested viability in numerous cities and countries.
●Contacted new or existing customers to promote specific products or services.
EDUCATION
AA IN LIBERAL ARTS, Ulster County College, New Paltz, NY
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