Service Representative Customer
Resume:
MarieClaire Faiola
Dundalk, Ontario
Email: *************@*******.***
To whom it may concern,
Please accept my resume. I am presently retired. I am fluent in English and French. Due to my vast work experience, qualifications, and knowledge, I am confident that I would be a great asset to your organization.
Thank you for reviewing my resume, and I look forward to hearing from you in the near future.
Sincerely:
MarieClaire Faiola
MarieClaire Faiola 416-***-****
281 Victoria St. w., Dundalk Ontario, *************@*******.***
Professional Profile
I am presently retired from Nursing. I have my MDS Credentials and been working as RAI Coordinator since 2007-2020
Extensive knowledge and experience of RAI –MDS
Experienced with CIHI Submission
Part of Team Management
Completed AIS modules training
Updating and scheduling of Resident assessment in timely fashion
Train all new staff on MDS
Continuous monitoring and education of MDS to the multidisciplinary team
Leader of the RAP’s/IDCC multidisciplinary meeting.
Participate in other meetings such as: Falls, Skin and Wounds, Palliative, Registered Staff meeting CPR – spring 2019 renewed
Mask Fitting tested in Summer 2019 Professional Accomplishments RAI –MDS
Dedicated, self-motivated, capable of working unsupervised
Ability to multi-task effectively
Proficient in use of Point Click Care, Mede-Care software, Microsoft Word
Mentor to other RAI Coordinator when required
Efficient in problem solving and conflict resolution Award of Excellence Twice was nominated for Award of Excellence for Learning Certificate of Recognition in 2009 as one of the top five finalists in Category of Learning.
Work History:
Customer Service Representative for Mondelez International, started Sept 9 2021 to June 10/24, answering inbound calls French and English and French emails, helping consumers with issue with their products.
March 28, 2007 RAI. Coordinator, Maple Grove Care Community, Brampton, ON October 24, 2005 RPN, till October 2020
Leisureworld Brampton Meadows, Brampton, RPN ON October 16, 2002 RPN, Leisureworld OConnor Court, North York, ON July 1, 2005
Inventory Analyst/Pharmacy assistant, Pharmalee Rexall Pharmacy, Sturgeon Falls, ON started in May 1995 with Guardian Drugs Pharmacy which was purchased by Rexall.
1983 -1990 Mister Carpet Call Center, responsible for placing calls, finding and booking of new client on the day preferred their carpet cleaned with amount per rooms detailed. Calling also regular clients on 6 months or Annual follow ups in Sudbury, Ontario.
Education:
MDS Credentials MDS Re-Certified Toronto, ON June 24, 2011
Pharmacy Technician Diploma Ontario Business College North Bay, ON April 28, 1995
Registered Practical Nurse, Ecole Auxiliaire en Nursing Sturgeon Falls, ON May 21, 1979
References [References are available upon request.
John Cornish, Supervisor for Mondelez International
Michelle MacKenzie Director of Nursing
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