Customer Service Sales Associate

ALMA ALCALA VARGAS

CUSTOMER SERVICE PROFESSIONAL

650-***-**** ******.*****@*****.*** 2627 Crystal Creek Ct Tracy CA, 95377 P R O F E S S I O N A L O V E R V I E W

A Bilingual Professional with experience as sales associate and supervisor with customer service expertise. Highly Resourceful well-rounded individual with proven ability to quickly establish trust and assist associates and Managers. Recognized for strong work ethics, commitment to excellence and demonstrated ability to interact efficiently with clients Successful work as Sales Associate and Supervisor; held various positions involving extensive public contact for a combined total of twelve (12) Years. Known as a reliable employee. W O R K E X P E R I E N C E

Metro by T-Mobile(Crazy wireless Authorized dealer) 615 Woodside Rd, Redwood City CA Store Manager Jan 2010- March 2015

● Consistently exceeded personal monthly goals by 50%.

● Authorized to open and close stores, responsible for store scheduling and making bank deposits.

● Build a loyal customer base by using a constructive sales approach

● Computer Proficient in MS Word, Excel,PowerPoint&Outlook Wireless Company Authorized Dealer (Metro by T Mobile) 1490 Fillmore St,San Francisco Ca Sales Associate/ Supervisor

April 2015 - Dec 2022

● Consistently Provided Outstanding customer service with excellent courtesy and professional sales skill while efficiently completing all additional duties assigned.

● Maintained an exceptionally clean and orderly sales floor in order to increase sales and promote customer satisfaction.

● Known for the ability to build relationships and educate customers, as a result of customer satisfaction. Amazon Fulfillment Center 1555 N Chrisman Rd, Tracy CA Stower and Packer Dec 2022- March 2024

● Checked, verified and filled customers orders.

● Prioritized and processed orders to ensure departure timelines were met

● Routine picking,shipping and packing function while following and enforcing strict company work policies and procedures.

● Service Talent -OSHA Safety,HIPAA Compliance & JCAHO Compliance, leads by example. E D U C A T I O N

High Tech High Bayshore 890 Broadway st, Redwood City CA, High School Diploma 2004-2007 Altamont Healthcare 2027 W March Ln, Stockton CA Sterile Processing Tech CRCST Certified Nov 2024 BLS Certification

S K I L L S

Time Management,Team Management,Management Critical Thinking,Problem-solving Adaptability, Decision Making

Contact this candidate