Scrum Master Program Manager
Resume:
NAVEEN
KUMAR
******.***.****@*****.***
Washington DC/ Virginia/ Maryland USA
Visa: Green Card
CERTIFICATIONS
Certified SAFe 5 Scrum Master, 2023, Scaled Agile
Certified Scrum Master, Scrum Alliance
PMP (In training)
Sun Certified JAVA Professional, 2007, Sun Microsystem
SKILLS
Management Skills
Project Coordination
Product Management
Service Delivery Management
Program Management
Project Portfolio Management
Risk Management
Release & Change Management
Domain Skills
Mortgage Finance
Manufacturing & Utilities
Banking and Finance
Insurance
Healthcare
Contact Center
Sustainability and ESG
Legal
Project Mgmt. Tools
Microsoft Project
Smartsheet
MS Office Suite
Google Suite
Azure DevOps
JIRA & Jira Align
Confluence
SharePoint
Service Now
Tools & Technology
Amazon Connect
Sentiment Analysis
AWS Cloud
Azure Cloud
Elastic Logstash Kibana
OpenShift/Kubernetes
CI/CD, Jenkins, GitHub
AI Literacy
MS Copilot /ChatGPT
Technical Skills
JAVA/J2EE
JPA/JDBC/Hibernate
Struts/Spring boot
Oracle, ERP
SAP – SuccessFactor, Fieldglass, Concur, ECC, Kronos, Coupa
Oracle NetSuite
MongoDB, DB2, MySQL
EDUCATION
Ranchi University 01/2002
Bachelor of Science: Computer Science
Symbiosis Pune 01/2009
Corporate-PGDBA: Finance
Vellore Institute of Technology -2006
Master's: Computer Application
PROFESSIONAL SUMMARY
Seasoned Senior Project Manager and Program Manager with over 17 years of experience in Agile methodologies, technical leadership, and client management. Proven expertise in delivering complex, multi-million-dollar projects across diverse industries, driving business value, and leading global teams. Adept at implementing strategic solutions, optimizing processes, and ensuring successful project outcomes.
PERSONAL INFORMATION
Title: Program Manager / Technical Delivery Manager / Sr. Project Manager / Engagement Manager / CSM
WORK HISTORY
Freeman - Technical Delivery Manager/Program Manager
08/2024 – Current Remote, Virginia
Working as a Technical Delivery Manager (TDM) in Freeman IT Governance team, overseeing the IT Governance and successful delivery of IT and business projects
Oversee the technical delivery of IT projects, ensuring that project scope, schedule, and budget are managed effectively
Client Communication, Resource Management, Quality Control, Stakeholder Management, Process Improvement and Risk Management
Provide clear, consistent project status updates to leadership, highlighting key metrics, risks, and dependencies to support informed decision-making
Spearheading implementation of several cloud/on prem based development projects on multiple technology and integration with SAP (Concur, Kronos, ECC, CWT, Coupa, SuccessFactors), Gardenia Sustainability, Salesforce, Microsoft Power App
Driving the implementation of Sustainability / Carbon accounting project to calculate Freeman’s emissions and identifies priority areas for reducing them to meet zero emission target by 2050.
Led the implementation of Labor Scheduler application for Freeman Vegas operation which has reduced labor grievances to 80% and improved the operational efficiency up to 90%.
AlertEnterprise - Solution Delivery Manager (Cyber Security)/ Engagement Manager
03/2023 - 08/2024 Remote, Virginia
Client: Salt River Project Domain: Power and Water Utilities
SRP would like to implement AlertEnterprise Guardian, Visitors Management and Intelligence Solution to manage their employee and contractor physical access and identities by integrating with SAP Fieldglass, SAP SuccessFactors, LENEL, background checks (RAG), asset management (Vehicle Decal & Key Mgmt.) as well as visitors centrally and integrate with their end point application
Client: GoDaddy Domain: Technology
AlertEnterprise implemented out of box solution for Physical identity Access Management, Workplace Access and Security with Service Now integration, Visitors Management and Mobile Credentials for provisioning and deprovisioning of access card
Key Responsibility
Accountable for Project planning, create Project/Program Roadmap, implementation, tracking of projects progress from initiation to completion
Client Communication, Resource Management, Quality Control, Budget Control, Stakeholder Management, Process Improvement Risk Management, Documentations and Reporting to management
Spearheading implementation of Physical Identity Access Management (PIAM / IAM), Visitors Management product with broad understanding of information and/or cyber security associated frameworks (NIST, ISO 27001, NERC-CIP, RMF, GDPR)
Hexaware Technology - Sr. Project/Program Manager
04/2013 - 02/2023 Reston, Virginia
1.Client: Vontier Domain: Manufacturing, Mobility & Engineering Role: Technical Program Manager (Emerging Tools) Mar 2022- Feb 2023 Project Size: $35 MN
2.Client: Covanta Domain: Power & Utility Role: Technical Program Manager/Sr Project Manager (Cyber Security & Infra) Oct 2021- Mar 2022 Project Size: $28 MN
3.Client: HNI Domain: Manufacturing Role: Service Delivery Manager (Infra) Mar 2021-Dec 2021
4.Client: Freddie Mac Domain: Mortgage Finance Role: Project Manager, Release- Integration Manager Apr 2013- Feb 2021
Key Responsibility
Managing Tools (Emerging Tech & Tooling) portfolio to implementation program communication; create program/project metrics; communicating the progress status with stakeholders
Accountable for identifying and overcoming end-to-end, cross-functional problems in technical domains across client and/or server infrastructure
Piloted with McKinsey team to improve Freddie Mac application delivery and release management process, reduced the deployment time up to 50%.
Successfully completed $35 MN+IT transition/transformation projects which include Service Desk, Data Center & Desk Side support
Multi-million cost saving in operational cost by improving operational efficiency for HNI, Vontier & Covanta.
Implemented several end users experience Artificial Intelligence/ Machine Learning -Cloud based tools like Chatbot, Contact center solution using Amazon Connect, Sentiment Analytics, Chatbot, ELK, Tensai to improve service delivery and End user experience; Automation using Service Now-Integration Hub
Cognizant - Technical Lead/Scrum Master 12/2006 - 04/2013 USA-INDIA
Led 20 members team as Scrum Master/Technical Lead
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