Customer Service Representative

Sean Scott

*** ** **** **.

Oklahoma City, Oklahoma

73114

***********@*****.*** Cell: 405-***-****

Dedicated Key Holder several years of experience in “Retail Management” and customer service. Consistently achieve customer satisfaction, client building and improvements to Loss Prevention Shrink results to less than 1%. Trained new associates and introduce product knowledge pertaining to the brand. Areas of Expertise

Customer Service Representative

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Sales Improvement

Teambuilding & Training

Cost-Reduction Strategies

Client Building & Event Host

Professional Experience

Mecklenburg and Duncan - Oklahoma City, Oklahoma

03/23 to 08/23

CDT Operator

The duties included but not limited to warehouse environment lifting, squatting, bending, twisting, while operating a metal saw that requires constant attention and concentration. Also, made accurate measurements with little variance in cuts. Clean off the product, pick the correct packaging and place it in the prescribed location. Open Lot Used Cars – Las Vegas, NV 06/16 to 07/18

Automobile Sales Representive New and Used

Responsible for contacting customer inbound and outbound calls while assisting walk in customers with inquires about purchasing a vehicle. Also help with daily duties but not limited to cleaning, detailing, filling, assisting with transportation for customers when needed. Educate clients on trades, deficiency balances and interest rates. AutoZone – Las Vegas, NV 01/15 to 01/16

PSM Parts Sales Manager

Area of Responsibilities includes but not limited to DIY sales along with Commercial Sales and deliveries. Daily operating producers consist of Opening and closing of the store, setting the goals, assisting customers with inquires and diagnostic of their vehicle, register assignments, tasks that needs to be completed, shipping and receiving of VDP parts and inner store transfers. Also assist the Store Manager with completion of duties and LP Audits. Manpower – Las Vegas, NV 07/14 to Present

Typist /Registration Assistant

Job responsibilities included help attendees with registration to events and assist with qualifying them to enter the event, along with answering any question and providing Top notch customer service and making sure they are in the right venue. Lane Bryant – Las Vegas, NV

Full time Lead

Recruited to the store to help bring profit and to lower the Shrink percentage, while playing a key part in the revamping of the store that was about to close.

● Assisted the Store Manager with daily duties, while maintaining my A O R.

● Helped assist guest with Bra sizing and recommendation for the Right Fit. 02/13 to 06/14

Express, LTD. — Las Vegas, NV 09/10 to 08/11

Full time Lead Manager

Previous Positions: Customer Service Representative, Sales Associate Cashier, Help direct 30 associates and managed SPH, ADS, UPT, inventory, merchandising and cost controls. Maintained high standards in customer service and safety and complied with regulatory guidelines. J Crew — Las Vegas, NV 08/07 to 11/12

Full time Key Holder

Personal Shopper

Promoted to manager position to build the client portfolio, train and supervise 20 sales associates and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Education and Training

Pittsburg State University — Pittsburg, KS 08/92 to 5/97 Earned 151credits; Technology Management/Sales

Special emphasis in Mechanical Engineering Technology Training: Completed several training courses and facilitated different kick off events and help with foundations training.

References Available Upon Request

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