Information Systems Help Desk

Zachary Freeman

SUMMARY/ OBJECTIVE

Experienced with managing and supporting information systems, particularly in troubleshooting and system upgrades. Utilizes in-depth knowledge of network administration to maintain optimal system performance. General understanding of system security protocols and best practices, ensuring data integrity and security. Holds active TOP SECRET clearance CompTIA Security+ Certified SKILLS

IT Project Implementation

Maintenance and Repair

Technical Proficiency

Help Desk Support

Network Security

System Administrator

EXPERIENCE

US Navy - Information Systems Technician 2nd Class Petty Officer (Enlisted Information Warfare Specialist)

(Commander, Patrol and Reconnaissance Wing Five Seven) 10/23 - Current Manama, Kingdom of Bahrain

Managed user profiles,security access and shared file structures.

Conducted 55 vulnerability scans keeping systems up to date on all patches.

Familiar with general Cisco CLI and configuration modes.

Completed installation, configuration and patching of hardware and software for users.

Resolved technical problems related to operating systems, applications, hardware, and networking equipment.

Lead and trained groups of watch standers on troubleshooting procedures and general knowledge of software and hardware.

US Navy - Information Systems Technician 3rd Class Petty Officer (Enlisted Information Warfare Specialist)

(Naval Computer and Telecommunications Area Master Station Atlantic) 07/22 - 09/23 Norfolk, Virginia

Troubleshot application errors and provided technical support to end-users.

Analyzed equipment performance records to determine need for repair or replacement.

Trained watchstanders on the use and troubleshooting procedures for mission critical equipment.

Managed email routing and internal message protocols to support reliable delivery of communications. US Navy - Information Systems Technician 3rd Class Petty Officer

(Naval Computer and Telecommunications Station Hampton Roads) 09/21 - 07/22 Norfolk, Virginia

Lead a team of 4 in daily operations and maintenance of 1,600 naval defense circuits.

Keyed and rekeyed 200+ inline network encryptors on a monthly basis.

Sustained 98% reliable communication availability for joint and maritime units worldwide.

Dedicated 224 hours of troubleshooting which resulted in the resolution of 387 defence information systems agency trouble tickets and 113 inline encryption faults.

Imagery Analyst

(Electronic Consulting Services) 10/19 - 01/21 Falls Church, Virginia

Mapped critical urban infrastructure of assigned regions.

Trained imagery team personnel in geospatial data collection and analysis.

Dedicated to ensuring team had the highest numbers on the project, while keeping quality of the analysis high. EDUCATION

High School Diploma/North Stafford High School

Security+ CE – CompTIA

o Issued 02/2025 Expires 10/2028

540-***-**** / *****************@*****.***

http://www.linkedin.com/in/zachary-freeman-ab76631a1

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