M A Customer Assistance

&D * *f *

JASMINE BROCK

Montgomery, TX ***** 435-***-**** *************@*****.***

Professional Summary

Im a very organized individual I enjoy having a stable routine, I worked for visitation for TDCJ so I have good

experience with greeting visitors on a schedule keeping paperwork in order making phone calls to keep the visitor

updated and in contact for scheduled visit. I’m a very nice and welcoming person with good communication skills

Skills

e Cleaning and Sanitation

fe Work Practices

e High-Volume Environments

e Reading Comprehension

¢ Presentation Skills

© Visitor Tracking

e Verbal and Written Communication

e Customer Assistance

Call Answering and Routing

e Mail Handling

© Listening Skills

Work History

Greet Visitors

Conflict Management

Telephone Etiquette

Microsoft Office

Sorting and Labeling

Time Management

Sensitive Information Handling

Confirming Transactions

Scheduling

Scheduling Appointments

Information Updates

Cafeteria Worker

Kids World Learning Center — Willis, TX

e Cleaned and sanitized surfaces, tools and equipment

06/2023 to 08/2023

e Served food according to temperature, safety and presentation guidelines.

« Followed all proper handling procedures for prepared foods, ingredients and leftovers.

e Restocked condiments, beverages and utensils per expected use levels

Correctional Officer

Texas Department Of Criminal Justice — Huntsville, TX

12/2018 to 04/2023

e Searched cells of inmates to identify and confiscate contraband and other prohibited items.

e Escorted inmates to and from cells, court, hospitals, and medical appointments.

e@ Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

e Conducted routine and emergency head counts.

Education

Highschool Diploma

Huntsville High School - Huntsville, TX

04/2018

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