Health Care Quality Assurance

MONIKA DEVANGAM YERRA

Mobile number: +1-425-***-****

E-mail: ********@*****.***

PERSONAL SUMMARY:

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent clinical, management and administrative skills and having the ability to work with the large team.

AREAS OF EXPERTISE:

Supervising

Application Review

Documentation Verification

Regulatory Adherence

Quality Assurance

Communication

Record Keeping

Reporting and Documentation

Ability to motivate people

Strategic planning

In vivo skills (IV, PO, SC, IP dosing), blood/tissue collection

GraphPad Prism, Microsoft Office etc. for data analysis and figure generation

Strong customer service and problem-solving skills

WORK EXPERIENCE:

Sr. Clinical Pharmacist at Apollo Hospitals, Bangalore.

PAT (Prescription Audit Team) From Jan 2009-2019

Should plan and conduct various courses to enhance clinical skills of Pharmacists and allied health care professionals across the India and to collaborate with Government organizations to expand the health care. Responsible for content creation and over all training program executions in health care sectors.

Skills and Qualifications:

Leadership and Management:

- Proven ability to manage through others and lead teams in a dynamic environment.

- Strong decision-making and problem-solving skills, with a track record of delivering results within deadlines.

- Experience in motivating and leading others, fostering a collaborative team environment.

Training and Development:

- Expert in developing and delivering training programs for new and existing team members.

- Proficient in creating training materials and ensuring consistent application of company standards.

- Skilled in scheduling, managing, and tracking training programs, including setting learning objectives and content creation.

Communication:

- Excellent communication skills, both written and verbal, with the ability to build rapport and trust quickly with colleagues.

- Experience in interacting effectively with team members, subject matter experts, and leadership.

Operational Management:

- Experience in managing operations, providing on-site coverage, and supporting open positions as needed.

- Ability to prioritize tasks and workloads to meet business needs and deadlines.

Pharmacy and Healthcare Knowledge:

- Ability to make point of contact for prescribers and pharmacies, answering questions related to pharmacy claims and prior authorizations.

- Experience in reviewing and processing prior authorization requests, ensuring compliance with guidelines and policies.

- Skilled in analyzing pharmacy claims data to identify issues and provide timely resolutions.

Documentation and Compliance:

- Accurate documentation of call interactions, inquiries, and resolutions in the system.

- Maintain strict compliance with HIPAA regulations and confidentiality standards.

Analytical Skills:

- Capable of tracking and reviewing performance measures, gathering feedback, and making data-driven decisions for continuous improvement.

Collaboration and Continuous Improvement:

- Effective collaboration with internal teams to support continuous process improvements and enhance customer satisfaction.

ACADEMIC QUALIFICATIONS:

M-Pharmacy (2006-2008) from Sri Padmavathi Mahila Vishwavidyalaya, Tirupathi.

oWound healing effect of Passiflora Foetida with different evaluation models using In-Vivo techniques and all routes of administrations.

oCompetency with multiple routes of in vivo dosing (IP, PO, SC, IV), different kinds of blood collection methods (cardiac, submental), and serum/plasma processing, necropsy expertise, perfusion methods, and strong general awareness of animal welfare and attention to detail.

Competency with preparing reagents (following instructions, performing calculations, etc.). Added plus: experience with IVIS imaging and/or echocardiography.

Primary support will be mouse work, but the ability to handle rats and perform some skills is desirable.

Neuropharmacological effects of alcoholic extract of the Passiflora foetida leaves in mice

Antimicrobial activity of Passiflora foetida

B-Pharmacy (2002-2006) from Raghavendra Institute of Pharmaceutic Educational and Research, Anantapur.

Activity of Acalypha Indica

CERTIFICATIONS:

Washington Pharmacy Assistant License (Credential Number: VB 61657572)

Passed Washington Life Producer License Exam (License Number: LIC1236617)

Professional Certificate Course in Medical Writing E-Learning with A grade from IOCB, Bangalore

Certified Pharmacovigilance and Argus Safety

CPR and First aid Certification

Licensed Pharmacist in INDIA

Passed Washington Life Producer License Exam (License Number: LIC1236617)

Professional Certificate Course in Medical Writing E-Learning with A grade from IOCB, Bangalore

REWARDS:

Attended and conducted workshops on NABH Quality Improvement for Healthcare by Apollo Health City, Hyderabad.

Attended workshop on DVT Safety Week by Apollo Hospitals.

Attended various state and national level conferences.

Poster Presentation in the International Seminar on “MEDICIANAL PLANTS AND HERBAL PRODUCTS” Organized by Sri Venkateswara University, Dept of Botany, TIRUPATHI.

I participated in a Workshop on Drug designing at Bioinformatics center, SVIMS University, TIRUPATHI.

Participated in NSS Under the theme of Healthy youth for Healthy Nation.

PERSONAL DETAILS:

Monika Devangam Yerra.

Mobile number: +1-425-***-****

Email: ********@*****.***

Marital Status: Married

Nationality: Indian

Date of Birth: 08/06/1985

Languages Known: English, Telugu, Kannada, Hindi.

DECLARATION:

I hereby declare that the abovementioned details or true and correct to the best of my knowledge and belief.

Monika Devangam Yerra

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