Customer Service Client Support

KAREN LEWIS

San Antonio, TX ***** +1-210-***-**** **********@*****.*** WWW: Bold Profile

With over 10 years of customer service support and leadership training experience, my track record speaks for itself. Throughout my tenure with my current employer, I have consistently proven myself as a top performer. My dedication to delivering exceptional customer service has been recognized time and again, resulting in consistently high scores.

• Proficient in English

• Client Support

• Childcare Services

• Customer Value Promotion

• Windows Software Proficiency

• Task Organization

• HIPAA

• Medical Scheduling

• Insurance Verification

Patient Advisor, 04/2022 - Current

Salelytics – San Antonio, TX

• Present options for alternative therapies to those considering different methods than CPAP.

• Sought essential details to clarify patient concerns. Customer Service Associate, 04/2019 - 12/2019

OneTouch Direct – San Antonio, TX

Provided comprehensive customer service by addressing billing and technical assistance needs while upselling AT&T mobility equipment.

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Customer Service Agent - Call Center, 08/2018 - 03/2019 Alorica – San Antonio, TX

Assisted Direct TV customers by addressing billing questions, promoting retention strategies, and facilitating sales processes.

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Applications Support Specialist II, 11/2017 - 05/2018 PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Alta Talent – San Antonio, TX

Administered processing of SNAP, Medicaid, and Medicare applications on behalf of State of Texas/HHSC.

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Owner/ Director, 01/2010 - 11/2017

Family Ties Childcare and Learning Center – San Antonio, TX

• Owned and managed daily functions of a childcare facility.

• Established policies and procedures for daily childcare operations.

• Coordinated promotional events and managed rate-setting processes.

• Ensured high-quality care for families.

High school diploma: 06/1987

Cholla High Magnet School - Tucson, AZ

EDUCATION

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