Customer Service Registered Nurse
Resume:
MARILYN DILAURENZIO
**** * ***** ** ****, AZ ****5
480-***-**** - *************@*****.***
PROFESSIONAL SUMMARY
Retired Registered Nurse with proactive Customer Service skills with extensive experience in insurance billing, technical support, and conflict resolution. Skilled in handling high-stress situations, maintaining store appeal, and managing cash transactions. Strong in complaint resolution, customer satisfaction, and inventory management, bringing efficiency and professionalism to every interaction. WORK HISTORY
06/2024 to 10/2024 Canvasser
Krasiva Windows & Doors – Mesa, AZ
• set up grids with team for evaluating coverage for canvass opportunities.
• inspected home owners existing windows to evaluate needs for improvement. Developed rapport with customers by actively listening to their concerns and sharing information about window and door options to fulfill their home improvement goals.
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Responded to customer questions and objections to address concerns and build rapport.
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11/2022 to 10/2023 Server
IHOP – Mesa, AZ
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
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Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
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• Bussed and reset tables to keep dining room and work areas clean.
• Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.
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06/2021 to 08/2022 Server
Cracker Barrel Restaurant – Gilbert, AZ
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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• Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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• Maintained a clean and orderly dining area for an enjoyable guest experience. Assisted with day-to-day operations, working efficiently and productively with all team members.
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01/2017 to 01/2018 Paint Department Associate
Lowes Home Improvment – Mesa, AZ
Assisted in staff training and development, imparting knowledge of paint products, techniques, and industry trends.
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Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
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Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
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Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
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• Managed efficient cash register operations.
• Used in-store system to locate inventory and place special orders for customers. 03/2006 to 09/2016 Oncology Staff Registered Nurse Banner Healthcare – Gilbert, AZ
Maintained accurate and detailed documentation of patient assessments, interventions, progress notes, and discharge planning activities in electronic medical records systems.
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Provided emotional support for oncology patients experiencing distress related to their diagnoses or treatments, utilizing active listening skills and empathetic communication techniques.
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• Assessed patients during course of treatment to identify concerning reactions. Provided compassionate care for oncology patients, addressing their physical and emotional needs during treatment.
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Assisted physicians in performing bone marrow biopsies and lumbar punctures for diagnostic purposes or therapeutic interventions.
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Monitored patients closely for side effects and complications related to cancer treatments, intervening promptly when necessary to manage symptoms effectively.
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06/1996 to 09/1999 Black Jack Dealer
Binion's Horseshoe Casino – Las Vegas, NV
Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
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Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
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Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
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• Handled Millions in cash out and buy in transactions each night. Recognized potential security risks promptly, notifying appropriate personnel to maintain a safe environment for all guests.
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03/1992 to 11/1994 Home Improvement Contractor
Tri Star Construction – Las Vegas, NV
• Handled prep work for remodeling projects by plastering, sanding and finishing.
• Completed remodeling of residential bathrooms, kitchens and basements. Measured and marked cutting lines on materials, using rulers, pencils, chalk and marking gauge.
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• Performed cabinet installation, door hanging and room framing. Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
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Developed strong relationships with clients, resulting in repeat business and positive referrals.
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EDUCATION
Bachelor of Science: Nursing
Arizona State University - Williamsfield, AZ
Associate of Arts: Liberal Arts And Sciences
Maricopa Community Colleges, Mesa Community College - Mesa, AZ Associate of Science: Criminology
Maricopa Community Colleges, Mesa Community College - Mesa, AZ 05/1976 High School Diploma
Superior High School - 800 S 8th St Superior, NE 68978 SKILLS
• Strong work ethic • Exceptional customer service
• Cash handling • Guest engagement
• Hospitality service expertise • Customer service
• Safe food handling • Direct patient care
• Patient assessments • Medication administration
• Medication and IV administration • Documentation and charting
• Patient assessment • Strong clinical judgment
• Teamwork and collaboration • Excellent people skills
• Relationship building • Verbal/written communication
• Conflict resolution • Sales strategies
• Upselling • Sales development
• Adaptability • Negotiation
• Customer loyalty
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