Customer Experience Public Relations

Erica Buyalos

Calabasas, California • ************@*****.***

EDUCATION

University of San Diego

Bachelor of Business Administration May 2022

Stanford University d.school

University Innovation Fellowship, January 2019-January 2020 EXPERIENCE

Blue Planet Optics, Customer Experience Lead

Calabasas, CA, December 2022-March 2025

● Managed daily schedules, appointments, and correspondence to ensure seamless operations.

● Oversaw virtual order fulfillment processes, maintaining high accuracy and efficiency in delivering customer orders.

● Coordinated secure prescription uploads and managed compliance with regulatory standards for all customer orders.

● Liaised with internal teams to address escalated issues and optimize customer experiences. The Angel Eyes Foundation, Director of Development (Volunteer) Remote, September 2024-Present

● Drive strategic fundraising efforts, building strong donor relationships and securing diverse funding sources to support the nonprofit's mission.

● Lead the planning and execution of campaigns, events, and grant proposals, aligning financial strategies with organizational goals.

● Oversee donor stewardship and public relations to ensure long-term sustainability and growth, fostering a culture of philanthropy.

Oliver Russell, Assistant to the CEO

Boise, ID, January 2022-December 2022

● Supported the CEO in launching two new startups focused on social impact and environmental sectors.

● Managed diverse projects for clients in the social impact and environmental space.

● Secured $20,000 in funding for a public art project through a successful GoFundMe campaign.

ACCOLADES

Proficient in French

Conversational in Spanish

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