Technical writing and data entry

Professional summary

Documentation and clerical professional with extensive expertise in testing, technical writing, and data entry, leveraging 10+ years of experience across diverse roles. Proficiency in MS Office, Rational, SharePoint, HPQC and a wide range of tools ensuring efficient and accurate documentation which contributes to high quality outcomes.

Employment history

Sales Associate, Oct 2021 - Nov 2021

Spirit Store, Denver, CO

Assisted customers with purchases, enhancing satisfaction and driving repeat business.

Maintained stock levels, ensuring product availability and efficient store operations.

Provided personalized customer service during peak holiday season, assisting with product selection and maintaining organized merchandise displays to enhance the shopping experience.

Ballot Judge, Jun 2020 - Jul 2020

Arapahoe County, Election Warehouse, Littleton, CO

Identified discrepancies in ballots, contributing to error-free election results.

Coordinated with fellow ballot judges to maintain efficient workflow during peak voting periods, contributing to timely ballot processing.

Assisted in maintaining chain of custody documentation for ballot security, ensuring transparent and accountable election processes.

Loan Document Reviewer, Dec 2019

Lone Stop, Denver, CO

Reviewed loan documents for errors and omissions.

Scanned and uploaded verified documents for archiving per local regulations for retention.

Electronics Associate, Nov 2018 - Aug 2019

Wal-Mart, Centennial and Highlands Ranch, CO

Provided expert technical guidance to customers on complex electronics purchases, resolving compatibility issues and ensuring optimal product selections based on individual needs.

Mentored new team members on electronics product features and troubleshooting procedures and customer service quality.

Created custom photo products, invitations and albums.

Temporary Clerical, May 2014 – Nov 2018

Temporary Network and Robert Half,

Collaborated on technical writing tasks, ensuring clarity and precision in documentation.

Data entry, forms development and correspondence on temporary projects

Created training materials and edited technical documentation to improve training outcomes.

Test Lead Contract, Mar 2014 - Apr 2014

Newmont, Greenwood Village, CO

Coordinated UAT testing cycle for SAP/Oracle upgrade, enhancing system efficiency.

Drafted comprehensive testing asset summaries, improving team collaboration.

Utilized ALM HP QC to reorganize testing assets and flow, ensuring project success.

Tester Contract, Feb 2014 - Mar 2014

Computer Associates, Plano, TX

Reviewed test assets for integration testing and organized manual and automated tests in HP QC.

Identified gaps in existing test assets, implementing solutions.

Improved test asset organization, leading to measurable improvements in testing coverage.

Tech Writer Contract, Mar 2013 – May 2013

Allstate, Irving, TX

Developed TelePresence manual for technical support and end users.

Authored meeting setup and notification instructions for calendar and mobile apps with user-friendly guides.

Improved technical support efficiency with clear, concise troubleshooting documentation on tablets.

BA/QA Contract, Jan 2013 - Fed 2013

Rent-a-Center, Plano, TX

Collaborated with VP of Marketing to outline store user processes and develop SAP UI test plans.

Created comprehensive UAT scenarios and test cases, ensuring robust user interface testing.

Enhanced testing accuracy, contributing to improved retail store application and user satisfaction.

IVR Tester Contract, Oct 2011 - Dec 2011

Saxon, Richardson, TX

Developed test cases for home loan IVR system, ensuring seamless Salesforce integration.

Conducted thorough testing, identifying and resolving system branching issues.

Education, technical certifications and skills

B.A., Political Science/Public Administration

California State University Long Beach, Long Beach, CA

Post Graduate Degree, Computer Applications

California State University Long Beach, Long Beach, CA

Courses and certifications:

Casualty Insurance

Progressive Insurance University

CBEST Teaching Exam

State of California

Interviewing Methods

State of California EDD

Certified ScrumMaster

Scrum Alliance

Applications:

ALM HPQC, Tester/Admin

Technical Writing, CSU Long Beach

Instructional Design, CSU Long Beach

SalesForce

ISO 9000-9001

SAP, Supply Chain

MS Office Suite Pro

SharePoint

RUP/Rational Tools, Tester/Admin/Trainer

Technical Writing, CSU Long Beach

SQL

Windows Pro, v.10-11

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