Customer Service Data Entry

Ajavia Hood

** ****** **. *******, ** ***** ********@*****.*** 716-***-****

Professional Summary

Detail-oriented, results-driven professional with extensive hands-on experience in customer service, patient care, and industrial machinery operations. Skilled in troubleshooting, mechanical repairs, and ensuring operational excellence. Detailed cleaning, team leadership, and maintaining safety standards. Seeking a role in Data Entry to contribute to a growing organization.

Education

● High School Diploma Reidsville High School – Reidsville, NC Skills

● Industrial Maintenance & Repair

● Experience with Planned Maintenance Systems and Predictive Technologies

● Experience with Industrial Robotics, Automation, and Conveyance Systems

● Blueprint Reading & CNC Operations

● Customer Service & Sales

● Cash Handling & Register Operations

● Vital Signs Monitoring

● Manufacturing & Packaging

● Working with Individuals with Autism

● Vehicle Operations (Van & Box Truck)

Work Experience

Industrial Maintenance Repair Technician

GENERAL MOTORS – Lockport, NY

August 2019 – Present

● Follow established safety procedures in compliance with OSHA standards and company protocols.

● Maintain, dismantle, repair, and replace mechanical and hydraulic components (e.g., bearings, seals, carriers) on industrial machinery, including motors, compressors, pumps, CNC spindles, and combustion equipment.

● Interpret blueprints to ensure accurate assembly and operation of conveyor systems, material handling systems, robots, and automation equipment.

● Verify dimensions, alignment, and clearances of finished products using measuring instruments to ensure defect-free output.

Cashier / Customer Service Agent

LOWES HARDWARE – Reidsville, NC

September 2017 – August 2019

● Process customer payments using various methods, including cash, checks, and credit cards.

● Resolve customer inquiries and complaints, ensuring satisfaction.

● Maintain clean and organized checkout areas; assist with inventory restocking and item pricing.

● Calculate total payments, reconcile sales, and ensure sufficient cash availability at checkout stations.

● Provide cross-departmental support, including bagging and carrying items for customers. Certified Nurse Assistant

BLUMENTHAL NURSING & REHABILITATION – Greensboro, NC January 2013 – January 2014

● Assisted patients with daily living activities, including bathing, dressing, and mobility.

● Monitored and documented patients' vital signs and dietary intake, reporting changes to medical staff.

● Supported patient rehabilitation by providing physical assistance and adherence to care plans.

● Observed and reported patient behavior and symptoms to ensure timely medical attention.

● Prepared medical supplies and explained care instructions to patients and families. Team Lead

BOJANGLES – Reidsville, NC

June 2012 – December 2012

● Oversaw daily operations, including cash handling, payroll, and customer satisfaction.

● Trained and supervised team members in food preparation, safety, and sanitation.

● Managed inventory, ensuring adequate supplies and reporting shortages.

● Analyzed operational issues and implemented solutions to improve efficiency and reduce waste.

● Conducted employee performance evaluations and managed scheduling. Professional References

Larry Eldridge Former Supervisor P: 716-***-**** Nancy Rodriquez Former Supervisor P: 716-***-**** Janice Waltlington Former Supervisor P: 336-***-****

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