Customer Service Part-Time
Resume:
OBJECTIVE
To find part-time work in an
engaging and growing environment.
To expand and broaden my skillset.
Nicole
Brisson
Passionate problem solver with extensive customer service experience, excelling in relationship-building, managing diverse tasks, and thriving in time-sensitive environments. Dedicated to utilizing respect, dignity, and education to meet the needs of others while embracing new opportunities. CONTACT
• ****************@*****.***
EDUCATION
MOUNT ROYAL UNIVERSITY
FUNERAL SERVICES DIPLOMA
2020 – PRESENT
GRANT MACEWAN UNIVERSITY
CHILD AND YOUTH CARE
CERTIFICATE
2016 – 2017
SKILLS
• Customer Service
• Problem Solving
• Conflict Resolution
• Time Management
• MS Office
ADDITIONAL EXPERIENCE
LINE COOK
GATEWAY BOWLING LANE
SEASONAL SUPPORT
UPS
STARBUCKS TEAM LEADER
SAFEWAY
TEAM MEMBER
COBS BREAD
EXPERIENCE
FUNERAL DIRECTOR APPRENTICE & ASSISTANT
GLENWOOD FUNERAL HOME
2022 - Current
Managed the design team and mentored junior designers to improve design quality and efficiency. Created wireframes, prototypes, and high-fidelity mockups for a variety of web and mobile projects. Worked closely with clients to understand their needs and goals and translate them into effective design solutions.
YOUTH RESOURCE COORDINATOR E4C YOUTH HOUSING
2018-2019
Led the redesign of the company's e-commerce platform, resulting in a 25% increase in sales. Conducted user research and usability testing to inform design decisions and improve the user experience. Collaborated with development teams to ensure designs were implemented accurately and efficiently. TEACHING & SUPPORT ROLES TEACHER'S ASSISTANT
EKOTA ELEMENTARY SCHOOL
2016-2017
Conducted user research and developed user personas to inform product design and development. Designed user flows, wireframes, and prototypes for a mobile app that won several industry awards. Worked closely with the development team to ensure designs were implemented accurately and efficiently.
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