Customer Services Experience
Resume:
NADERGE J CHARLES
*************@*****.***
OBJECTIVE: CUSTOMER SERVICES
****-**** ***** *** ******: THE VILLAGES
MANAGER TRAINEE
● ASSIST SUPERVISOR IN MEETING, ANSWERING PHONE, ASSIST CUSTOMER WITH RENTAL PROCESS, ORDERING INVENTORY/CLEANING PRODUCTS, SELECTING CAR FOR CUSTOMERS, OPEN AND CLOSE OFFICE, PRITIN SCHEDULE TO NEXT BUSINESS DAY, FILING DOCUMENTS, CALL TRANSFER TO OTHER FACILITIES, WORK WITH CUSTOMER TO SOLVE ISSUE 2013-2016 PUBLIC STORAGE: TAMARAC FL
ASSISTANT MANAGER
● MANAGE CUSTOMERS ACCOUNT/AND ONLINE
● SUPERVISE & TRAINING NEW EMPLOYEE/WORK WITH WELL UNDER PRESSURE
● SKILLS IN USE OF INTERNET,RESEARCH TOOLS,COMMUNICATE EFFECTIVELY WITH TEAM-MEMBER AND STAFF
● BANK ERRANDS/AND COMPANY ACCT DEPOSIT
● INVENTORY SUPPLIES,RECEIVE & OUTGOING PACKAGE OF FEd-X,UPS, USPS, AND SORTING ALL MAILS, ANSWERING SWITCHBOARD LINES,ECT
2010-2013 JSE INSURANCE: FORT LAUDERDALE FL
FRONT DESK/CUSTOMER SERVICES
● ANSWERING MULTIPLE PHONE LINES
● INVENTORY SUPPLIES
● INTAKE PAYMENTS, ASSIST CUSTOMER WITH INSURANCE ISSUE
● WORK FAX MACHINE, PHONE, COMPUTERS, AND DIFFERENT MICROSOFT WINDOW
● GREAT ALL CLIENTS AND ASSIST WITH MEETING INTAKE NOTE ON HOW TO BETTER THE COMPANY.
2004-2009 QUEST DIAGNOSTIC COMPANY: HILLSBOROUGH FL CLIENTS SERVICES
● INTAKE MEDICAL TEST FOR PATIENTS
● TRANSFER ALL DOCUMENTS TO LAB TECHNICIAN
● CONTACT ALL MEDICAL FACILITIES AND REPORT ON ALL TEST RESULTS
● HOSPICES TO DELIVERED RESULTS/AND INBOUND & OUTBOUND CALL FROM MEDICAL FACILITIES.
2000-2004 AMERICA LIFE INC: FORT LAUDERDALE FL
ADMINISTRATIVE ASSISTANT
● INBOUND CALLS
● SCHEDULE & CHANGE APPOINTMENTS WITH CUSTOMER
● ASSIST IN SUPERVISOR MEETING/INTAKE NOTES
● FILES COMPANY DOCUMENTS
● INVENTORY/ CHANGE CLIENTS INFORMATIONS
● OVERSAW TRANSITION OFFICE SYSTEMS/DEVELOPED AND REFINED COMPUTERIZED DATABASE
● ASSIS WITH SUPERVISOR IN PRODUCTIVITIES AND HOW TO BETTER OUR CLIENTS AND MERCHANDISE.
EDUCATION
1997 NORTHEAST HIGH SCHOOL; FORT LAUDERDALE FL
REQUIRE SUBJECT: DIPLOME
2003-2004 MEDVANCE INSTITUTE TECH SCHOOL; OAKLAND PARK FL SURGICAL TECHNOLOGY CERTIFICATION
REFERENCE AVAILABLE UPON REQUEST
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