Pharmacy Technician Customer Service

Nilay RameshBhai Patel

Naperville, IL *****, USA

Recruiter Summary-

Nilay Patel is a skilled Pharmacy Technician based in Naperville, IL, with extensive experience in both lab and pharmacy settings. He has worked in various roles, including specimen sorting, molecular extraction, and inventory management, while demonstrating expertise in pharmaceutical chemistry and biosynthesis. His previous roles include working as a Pharmacy Technician at Walgreens and SSM Health, where he assisted in prescription processing and customer service. Additionally, he gained experience as a Validation Analyst at PPD GMP Laboratory, performing system validations in a GMP environment. Summary:

Nilay is an experienced Pharmacy technician. He has performed similar kind of duties in the past where he was responsible for Scientific activities, including specimen sorting, booking in and separation to molecular extraction using automated extraction platforms. Learned Chemistry of carbohydrates, proteins, lipids and nucleic acids and practical’s lesson on molecular modelling of primary, secondary, and tertiary structures of proteins, molecular modelling on double-helical structure of nucleic acid showing hydrogen bonding in Academic Pharmaceutical Chemistry. Good understanding of Biosynthesis of DNA and its replication, Mutation, DNA repair mechanisms and Biosynthesis of RNA. Genetic code and protein synthesis, Regulation of gene expression.

Skills:

● Specimen sorting

● Molecular extraction

● Molecular Modelling

● Understanding of Biosynthesis of DNA and its replication · Pharmaceutical Chemistry

● Genetic code and protein synthesis

● Pharmacy Technician

Education:

MSC Pharmaceutical Science, The University of Greenwich, London, 2007 Bachelor of Pharmacy, The North Gujarat University, INDIA,2002 Professional Experience:

Hearthside Foods, Romeoville, IL USA Oct 2023 - Sep 2024 Inventory Analyst (Via Randstad)

Contract role

● Managed inventory items. Performed inventory analysis. Controlled day-to-day inventory operations. Developed plans to ensure smooth product flow. Coordinated the supply chain. SSM Health, Madison, Wisconsin, USA Sep 2022- Jun 2023 Pharmacy Technician

● Work cooperatively with internal and external customers to meet their needs for information on items such as product information, drug recall issues, or pricing.

● Develops and maintains effective partnerships with vendors.

● Contact vendors regarding pricing discrepancies, errors in medications received, manufacturer back orders, or to ensure service level expectations are being met. PPD GMP Laboratory, Middleton, Wisconsin, USA Apr 2022 – Aug 2022 Validation Analyst

● Performs Validation of computer-based laboratory instruments systems and software in GMP environment.

● Coordinates and executes the IQ/OQ/PQ activities for assigned systems. Client focused approach with strong interpersonal skills.

● Strong oral and written communication skills and problem-solving skills.

● Competent with MS Word, MS Excel, MS PowerPoint. Ability to attain, maintain and apply a working knowledge of applicable SOPs.

Walgreens Pharmacy, Pelham, NH USA Dec 21 – Apr 22 Pharmacy Technician

● In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.

● Responsible for using pharmacy systems to obtain patients and drug information and process prescriptions.

● Models and delivers a distinctive and delightful customer experience.

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