It Support Technician
Resume:
*********@*****.***
Louis Trichardt, LP 0954
https://www.linkedin.com/in/solly-mkhombo-74805088
https://bold.pro/my/kulanisolly-mkhombo-230*********/454
EDUCATION
Certificate, System Administration And IT Infrastructure
Coursera, Online
October 2023 - December 2023
Certificate, Google IT Support
Coursera, Online
November 2023 - November 2023
Certificate, IT Technician Certificate
Boston City Campus And Business College, Tzaneen, LP
January 2015 - 20152
Modules 220-801 : Personal Computer Components
Operating System Fundamentals
PC Technician Professional Best Practices
Installing and Configuring Peripheral Components
Installing and Configuring System Components
Troubleshooting System Components
Installing and Configuring Operating Systems
Maintaining and Troubleshooting Microsoft Windows
Networking Technologies
Installing ad Managing Network Connections
Supporting Laptops and Portable Computing Devices
Supporting Printers and Scanners
Raid configuration
Modules 220-802 : IT Technician Professional Best Practices
Installing and Configuring PC Components
Maintaining and Troubleshooting Personal Computer Components
Installing and Troubleshooting Laptops and Portable Devices
Installing, Managing, and Optimizing Operating Systems
Maintaining and Troubleshooting Operating Systems
Installing, Maintaining, and Troubleshooting Printers and Scanners
Networking Technologies
Installing and Managing Network Components
Maintain and Troubleshoot Computer Security
Windows 8
Principles of Customer Service
Diploma in IT Networking, Diploma in IT Networking
College Campus (Rosebank College Currently, Sunnyside, GP
January 2010 - 20112
Introduction to networks
Computer Architecture
Help Desk
Windows 7
Directory Services Infrastructure
Design Network Infrastructure Security
Electronic Mail Administration
IT Project Management
Network Infrastructure and Planning
Open Source Network Operating System
Principles of Security (S+)
Server 2008 & Network Operating Systems
KULANI SOLLY MKHOMBO
Computer Technician / IT Support / IT Administrator
SUMMARY
IT enthusiast who enjoys the challenges of technology. Achieved sound experience for 5 years in the IT Support environment where maintained and executed installations on server (2003,08,12,16 & 19) and client operating systems(XP, Windows 7,8,10 & 11) including Mac OS. Tasked with network installations which includes crimping cables, wall plug points, Ubiquiti technology and also went as far as installing CCTV systems. Acquired sound experience in computer hardware which includes upgrades, replacing faulty parts and sourcing components. Also setup new employees, asset management and also support software from Office to Pastel.
Gained exposure to Office 365 business / Personal and Onedrive for business. Administered Microsoft 365 and Azure portal. Gained experience with Mimecast administration and also Integrated Mimecast with Microsoft 365. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
March 2024 - Current
THINK TUBERCULOSIS AND HIV INVESTIGATIVE NETWORK - IT Technician, Louis Trichardt
Set up PCs, projectors, TV's and microphones for use in video conferencing rooms.
Maintained office PCs, networks and mobile devices.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Provided Teamviewer remote technical support, resolving issues quickly without requiring onsite visits.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Configured systems according to prescribed software and hardware frameworks for new starters.
Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Microsoft D365
Exchange administration
Office 365 installation, Sharing & user management in Exchange
Microsoft 365 Admin portal executing various tasks from user creation to security groups
Windows 10/11 support
ESET Endpoint Antivirus Administration
Konica Minolta printers management
Azure Admin portal
Microsoft Accounts creation
DRG system administration
Handle device repairs & diagnosing faulty laptops
Sharepoint, One Drive Synchronization & Redirection
December 2023 - February 2024
Tradelink - IT Consultant, Polokwane, ZA
- Nedbank speed point technician (Iwl, Move N910, P400)
- FNB speed point technician (P400, Vx820 Vx680, A920)
- Installation of new project equipment for various franchises (KFC, Steers, Debonairs, Fish aways, Nando's various pharmacies and other clients)
- configuration of equipment from kiosk pay point machines to the terminal driver which makes payment possible which enables communication with FNB to transact.
- Driving to clients to inspect problematic speed points and replace where necessary and reconfigure
- Inspected equipment, assessed functionality, and optimized controls.
March 2023 - October 2023
Altron - IT Field Technician, Polokwane, South Africa
· Point of sale refresh where upgraded NCR screen, printer, computer box & scanner POS systems for Makro, Game, Builders. Ran setup of the new system which installed from network.
· Assisted with Active Directory Migration. Prepared systems for migration which is script based.
· Asset register update of old equipment and also capturing new equipment which is installed
· Desktop upgrade to FEC for all Pepkor group stores, install and configure the device. Structured cabling on all device cables
· Carryout preventative maintenance onsite for all Pepkor group stores listed for maintenance during upgrade.
· Assisted store managers to log calls for faulty devices on site
January 2020 - December 2022
Optimi - IT Administrator, Centurion, Gauteng
• Assist team members with issues above their knowledge
• Software installation
• Assist with Office suite problems
• Quarantine & clean virus infected systems
• Network security
• Email setup Exchange
• Office 365 installation, Sharing & user management in Exchange
• Microsoft Accounts creation
• Windows 10/11 support
• Kaspersky Endpoint Antivirus Administration
• Network printers management
• Microsoft 365 Admin portal• Azure Admin portal
• Mimecast Administration
• Moodle Admin
• ITUT & Learn.matricworks Admin
• Purchasing laptops, printers & network devices
• In house Accelerate & Accelerate Pro software installation & support
• Asset Management
• Setup new employees starter packs according to spec
• Handle device repairs & diagnosing faulty laptops
• FreePBX admin
• Do any other tasks/projects given
March 2019 - December 2019
Netpoint IT Solutions - IT Technician, Centurion, Gauteng
• Hardware upgrades
• Monitor internet usage and troubleshoot wireless network connectivity
issues and computer Problems
• Troubleshoot Pastel software problems
• Software installation
• Installation of new LAN cables
• Assist with Office suite problems
• Quarantine & clean virus infected systems
• Network security
• Email setup POP3 / IMAP / Exchange
• Office 365 installation, Sharing & user management in Exchange
• Microsoft Accounts creation
• One Drive Synchronization & Redirection
• Server 2012, 2016 & 2019 Installation & Configuration
• Windows 10 & Eset Antivirus Installations
• Network printers and printer sharing
Maintained office PCs, networks and mobile devices.
Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
January 2016 - February 2019
Diesel Innovations - IT Support, Kempton Park, Gauteng
• Tablet setup
• Hardware upgrades
• Assist with any Computer and printer related problems
• Monitor internet usage and troubleshoot wireless network connectivity
issues and computer Problems
• Troubleshoot Pastel software problems
• Software installation
• Planning &Installation of new LAN cables & remote offices
• Buying required computer hardware and software
• Troubleshooting and configuring smart phones
• Updating laptop DeepSea controller software
• Assist with Office suite problems
• Quarantine & clean virus infected systems
• Network security
• Email setup
• CCTV Installation
• Network expansion
• Facebook Marketing
• Google Ads creation and monitoring
• Eazy Contracting support
• FSK GSM unit configuration & account allocation on CIIMS software
• Windows Server Update Service (Updating computers from a centralized
point)
• Online Intelligence administrator
March 2013 - August 2016
TTN Projects - IT Projects, Tzaneen, Limpopo
• Coordinate scope of project within hand
• Install Server 2008 R2, Windows 7 and other software
• Configure server operating system and network devices.
• Troubleshooting problems from network computers and test network
cables
• Purchasing of material/components to complete project
• Creating students accounts using batch scripts and mapping home drives
• Determine an organization's network and computer system needs before
setting one up
• Install all network hardware and software and make needed upgrades and
repairs
• Maintain network and computer system security and ensure that all
systems are operating correctly
• Collect data in order to evaluate and optimize network or system
performance
• Add users to a network and assign and update security permissions on the
network
• Train users on proper use of hardware and software
• Interpret and solve problems when a user or an automated monitoring
system alerts them that one exists
Projects completed 2014
• DZJ Mtebule High School
• Sevengwana High School
Projects completed 2015 (Network maintenance)
• DZJ Mtebule High School
• Sevengwana High School
Projects completed 2016 (Network maintenance and server installation
& configuration)
• DZJ Mtebule High School
• Sevengwana High School
SKILLS
Repair, install, upgrade, and maintain desktop and notebook computers
Ability to analyze, problem solving and research Excellent
Strong work ethic and ability to function well in a team Excellent
Extensive knowledge of technology terms and developments Excellent
Exceptional customer service skills, account management, follow up, and sales. Very Good
Desktop Support (Windows 7,8 & 10) Excellent
Server Support e.g. install, configure, upgrade servers, service packs Very Good
Supporting Network Printers Very Good
Cabling, e.g. crimping, patching, installing Very Good
Helpdesk / Call Centre telephonic support of users Very Good
Ubiquiti network installation Very Good
Desktop security e.g. user policies, antivirus updates Excellent
CCTV Installation Very Good
Pastel Support Good
Data recovery Very Good
Virtualization Goo
Implementing Networks e.g. install hubs, switches, routers Very Good
Configuring Networks e.g. reconfigure routers, switches Very Good
DNS/DCHP e.g. configure, troubleshoot Very Good
Network sharing Permissions Very Good
Desktop / Laptop Procurement Very Good
Microsoft 365 Administration Excellent
Mimecast Administration
Moodle Administration
Azure Administration
Asset Management
Point of sale
CERTIFICATIONS
06/2012
Diploma
20151
Computer Technician
20150
CompTIA A+
11/2023
Google Technical Support
12/2023
System Administration and IT Infrastructure Services
REFERENCES
Available upon request
.
Contact this candidate