Salesforce Administrator Senior

Senior Salesforce Administrator and Developer with 8+ years of experience, specializing in implementing cloud application solutions and proactively identifying design improvements. Skilled in streamlining processes and collaborating with stakeholders to achieve strategic goals. Proven ability to lead complex Salesforce projects, resulting in enhanced data integrity and efficiency. Proficient in integrating third-party applications and customizing Salesforce through configuration and code, including the ability to read, understand, and modify Apex and Visualforce as needed. Currently driving cross-departmental Salesforce innovation for the Utah State Government.

Experience

Nov 2021 – Present Senior Salesforce Administrator & IT Analyst, State of Utah, M-F, 8:00 am – 5:00 pm, 40 hrs/wk

Department of Environmental Quality:

• Led the migration of the Utah chemical spill incident reports database from a legacy

.NET structure to Salesforce, resulting in a 50% reduction in incident reporting time.

• Collaborated with the GIS team to integrate mapping solutions within Salesforce, enhancing incident visualization and response capabilities. Inland Port Authority:

• Implemented and managed the integration of third-party applications including Slack, Asana, Adobe Sign, Conga Contracts for SF, and SF Maps, improving cross-functional collaboration and data accessibility for users.

• Developed and deployed automation workflows for onboarding/offboarding, visitor security, vendor banking, and approvals, reducing manual processing time by 70%.

• Managed and updated security certificates, ensuring seamless user access to SSO and the Utah.gov domain, maintaining 99.9% uptime.

• Developed and maintained Apex code for banking information encryption and custom functionalities, ensuring data security and compliance.

• Updated Lightning Web Components, including a travel wizard widget and visitor sign-in intake, improving user interface and experience.

Department of Commerce:

• Div. of Consumer Protection: Implemented milestone countdown formulas for consumer protection investigators, reducing case closure times for investigators.

• Div. of Securities: Collaborated with Utah’s Identity Management Team to resolve JIT user provisioning in the securities filers digital experience, resulting in 100% access recovery for first-time customer community users. Worked directly with individual securities filers to manually give them access during this troubleshooting process and regularly updated the division director and project manager. Vaccinate Utah:

• Analyzed and addressed user feedback on the medical appointment digital experience, enhancing the citizen experience for 10,000+ users. Office of the Governor:

• Cleaned and standardized over 3,000 citizen requests for meetings with the Governor, improving data reporting accuracy by 45%.

• Developed a comprehensive dashboard to visualize key location metrics for meeting requests, providing actionable insights to assist the Governor’s team in scheduling his meetings across Utah.

Office of the State Auditor:

• Maintained and updated the Salesforce org, adapting to legislative changes and ensuring compliance with evolving Auditor SOPs.

Jamie Rangel

Sr. Salesforce Administrator, U.S. Navy Vet ******************@*****.*** www.linkedin.com/in/jamierangel Nov 2019 – Oct 2021 Salesforce Administrator, State of Utah Office of the State Auditor:

• Contributed to the development of the Transparent Utah website, collaborating with a team to enhance public access to government financial data.

• Resolved GCP API-call issues, allowing government financial documents submitted by Utah’s city and municipal employees on the Auditor’s Salesforce digital experience to commit to the data warehouse.

Office of the State Treasurer:

• Redesigned Visualforce components, enhancing user experience and data presentation. Office of General Counsel:

• Contributed to the development and implementation of a database structure and reports to integrate real-time legislative data via API calls, enabling timely updates for the Governor’s legal counsel team.

Jan 2017 – Oct 2019 Salesforce Administrator & Data Analyst, Office of Naval Research

• Designed and maintained a Salesforce org with 20+ standard and custom objects, reports, surveys, and applications, supporting 100+ users.

• Presented budget and program success data to ONR decision makers, providing critical insights for strategic planning for the subsequent fiscal year.

Sep 2006 – Jun 2012 Systems Coordinator and Supervisor, U.S. Navy

• Coordinated rapid response teams to address weapon, water, and power failures, ensuring operational readiness and minimizing downtime.

• Supervised a team of 4 missile system technicians as a work center supervisor. Education

University of Utah, David Eccles School of Business M.S. Information Systems

July 2024

Studies: Data Structures, Java, Financial Applications & Statistics, Project Management, Data Warehousing, Networking and Servers, Data Mining, & Cybersecurity Management California State University San Marcos, College of Business B.S. Business Administration: Management Information Systems May 2018

Studies: Information Systems, Information Security (CISSP content-based), & Business Statistics (Python, Excel)

Certifications

Google Certified IT Project Manager (Agile & SCRUM) In Progress, July 2025

Salesforce Certified Administrator (SCA)

December 2022

Microsoft Certified Solutions Associate: SQL 2016 Database Administration Certified September 2019

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