It Infrastructure Digital Transformation

DEEPAK NEWAR

Phone: +91-974******* Email: **********@*****.**.**

LinkedIn: linkedin.com/in/deepak-newar-3407ba18 Location: Bangalore, India PROFESSIONAL SUMMARY

Seasoned IT Leader with 24+ years in IT Infrastructure Management, Digital Transformation, and driving cloud adoption across BFSI, FMCG, Telecom, Healthcare, and Manufacturing industries. Experienced in aligning IT strategies with business goals, leading global teams, and delivering large-scale infrastructure initiatives focused on cost optimization, and operational excellence. Expertise in governance, risk, and compliance management, optimizing cloud & on-prem IT ecosystems, and driving cost-efficient IT transformations. Proven ability to streamline operations, automate workflows, SLA management, vendor engagement, business continuity, and leveraging AI-driven solutions to elevate IT efficiency. SKILLS

• IT Infrastructure & Cloud Management (AWS, Azure)

• Cloud Migration, Digital Transformation, AI/Automation-Driven Service Optimization

• Risk Management & Regulatory Compliance (ISO 27001, SOC2)

• IT Service Delivery, SLA & KPI Optimization

• ITIL Frameworks, Incident Management, Change Management, Process Standardization

• Disaster Recovery, Business Continuity

• Budgeting, Cost Control, FinOps Strategies

• Stakeholder Engagement, Vendor Management

• Program & Project Management

• Team Leadership, Talent Development & Performance Optimization PROFESSIONAL EXPERIENCE

Associate Program Director Birlasoft Bangalore Jun 2021 – Feb 2025

• Spearheaded global IT infrastructure operations, leading a 100+ member team supporting Hybrid Cloud, EUC, Service Desk, Network, Backup & Storage, and Cybersecurity.

• Enhanced system availability by 20% and savings of 15% by implementing a cloud optimization strategy across AWS and Azure and automation.

• Automated ITSM workflows leveraging AI-powered ticketing, reducing manual effort by 30% and improving incident resolution time by 25%.

• Orchestrated large-scale infrastructure transitions with zero downtime

• Strengthened IT governance, ensuring regulatory compliance by implementing IAM, MFA, BeyondTrust PAM reducing risk exposure by 25%.

• Cultivated client satisfaction by addressing escalations and improving service quality.

• Governed SOW/MSA compliance ensuring process integrity and efficient contract execution.

• Evaluate change initiatives that reduced implementation risks by 25%

• Partnered with presales teams on solution assessments, conducting feasibility studies, and cost estimations. Senior Manager Operations SunGard Availability Services Bangalore Apr 2019 – Feb 2021

• Enforced 95%+ compliance with RPO/RTO through robust disaster recovery strategies.

• Increased SLA adherence by 10% and overseeing 80+ professionals.

• Reduced incident resolution time by 20% through ITSM automation and proactive security risk assessments. Senior Technology Manager Fidelity Information Services Bangalore Jan 2017 - Feb 2019

• Led IT infrastructure for on-premises and cloud environments, managing 60+ professionals.

• Launched a cost-transformation initiative, reducing IT expenditures by 15% via automation and resource optimization.

• Implemented IAM and MFA strategies, enhancing IT security and compliance.

• Orchestrated zero-downtime IT transitions, improving global service efficiency. Service Delivery Manager Hewlett Packard Enterprise Bangalore Jul 2011 - Jan 2017

• Directed Data Center Operations, ensuring 24/7 infrastructure availability with a 60+ member team.

• Attained 98% SLA compliance by integrating ITSM automation and process improvements.

• Transitioned critical IT services from incumbent to in-house teams, boosting operational resilience. Technical Support Roles Dell, HCL, Arpan Infotech, Score Information Technology, Grace iNet Solutions Delhi NCR, Guwahati Jan 2000 - Jul 2011

• Provided IT support, server administration, and performance optimization ensuring high availability of critical services while driving system improvements.

KEY ACHIEVEMENTS

• Operational Excellence: Transformed operations through real-time KPI dashboard, enhancing SLA performance from 92% to 98.7%.

• Automation Excellence: Reduced MTTR by 30% by implementing AI-driven monitoring and automation.

• Cloud Cost Optimization: Lowered cloud spend by 20% via FinOps strategies, cloud adoption and workload rightsizing.

• Budget & Cost Optimization: Managed a $20M infrastructure portfolio, cutting CapEx by 20% through cloud adoption & automation.

• IT Governance: Aligned 95% of engagements with SOW, SOP creation, and KPI tracking through governance frameworks.

• Disaster Recovery & BCP: Ensured 95%+ RTO/RPO compliance with robust DR planning & execution. PROJECT HIGHLIGHTS

• Cloud Transformation: Spearheaded 5,000+ server migration to AWS & Azure, improving uptime by 20% and reducing cloud costs by 15%.

• Network Modernization: Led migration from Meraki SD-WAN to Cisco Nexus & Palo Alto firewalls, fortifying security posture.

• Security Enhancement: Deployed BeyondTrust PAM, reducing privileged access risks by 40%.

• Data Center Migrations: Executed large-scale server migration (DNS, DHCP, RADIUS) from Win2k to Win2k3. CERTIFICATIONS

• ITIL V3 Foundation

• Microsoft Certified Solutions Expert (MCSE)

• Azure Fundamentals (AZ-900) – Microsoft

• AWS Certified Solutions Architect – Associate

• VMware Certified Professional 6.4 – DCV

• TOGAF 9 – The Open Group

• Lean Six Sigma Green Belt

• Google Project Management

TECHNICAL KNOWLEDGE

• Cloud & Infrastructure: AWS, Azure, VMware, Windows, Linux

• Security & Monitoring Tools – Microsoft Defender, Sentinel, BeyondTrust PAM

• Backup & Storage –Symantec, NetBackup, Commvault, SAN/NAS

• Patching Tools: BigFix, SSCM, HPSA, WSUS

• Project & ITSM Tools: ServiceNow, Remedy, SM9, Tivoli, MS Project, Office Suite

• DevOps & Automation: - Jenkins, Terraform, Ansible, Kubernetes, CI/CD pipelines EDUCATION

Bachelor of Commerce Guwahati University, Guwahati 1998

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