Help Desk It Security

Obsan Muzemil

IT Specialist Profile

Minneaplois, MN • +1-612-***-****

*******@*****.*** • LinkedIn URL

https://github.com/OBIchance

https://www.obsanmuzemil.com/

Motivated and detail-oriented individual with strong foundation in cybersecurity and hands-on experience in IT risk analysis, help desk support, and systems administration. Proven expertise in implementing and managing secure IT solutions, with practical experience gained through competitive environments and professional internships. Proficient in developing and managing systems, including student management and ticketing systems, as well as adept at creating secure virtual environments for IT security training. Recognized for academic excellence and equipped with industry certifications, including CompTIA Security+ and PenTest+, showcasing commitment to advancing knowledge and expertise in IT security and risk management. Core Competencies

●Cybersecurity Risk Analysis

●Network Security & Monitoring

●Incident Response & Recovery

●Help Desk & Technical Support

●IT Security & Compliance

●Systems Administration

●IT Project Management

●Documentation & Reporting

●Troubleshooting

●Customer Service

●Data Protection

●Cross-functional Collaboration

Technical Proficiencies

ServiceNow Jira Service Management Zendesk Freshdesk OsTicket Wireshark Nmap Elastic Stack Burp Suite

Microsoft Office C Python Windows Linux Active Directory Hardware ITIL Education & Credentials

Bachelor of Science in Cybersecurity (Cum Laude)

Metropolitan State University – Saint Paul, MN (GPA 3.7) (Aug 2022 – Aug 2024)

● Core Modules: Network Security, Information Security, Operating Systems, Database Administration, Cyber Operations, Incident Response

Certifications

CompTIA Security+ CompTIA PenTest+

Career Experience

IT Risk analyst Intern Metropolitan State University/MN IT – Saint Paul, MN Jan 2024 – May 2024 Assessed security needs and enhanced awareness by collaborating with IT personnel and interns to deliver improvements to stakeholders. Wrote reports based on NIST and CIS controls, while prioritizing asset management Page 1 of 3

and incident response procedures. Evaluated public entities' security posture, identified vulnerabilities, and suggested mitigation strategies to strengthen overall cybersecurity defenses. Key Achievements/Contributions:

● Reduced potential threats and enhanced system integrity by identifying IT security risks, documenting findings, and proposing solutions.

● Supported over 3 government entities assisting with IT infrastructure and user account management, as well as Identified system defects and escalated issues to senior Staff for timely resolution. Help Desk Technician Intern NCyTE – Virtual Feb 2024 – May 2024 Managed support tickets on OsTicket and assisted with Microsoft Office 365 and web apps to address technical issues and enhance user experience. Maintained MySQL database for project management to ensure data integrity and seamless operations. Addressed server problems promptly to minimize downtime and maintain system reliability. Key Achievements/Contributions:

● Ensured seamless access to tools and improved overall system efficiency by delivering practical support to users. Helped troubleshooting and fixing hardware such as printers and window computers.

● Optimized communication security and functionality by setting up, customizing, and troubleshooting secure email servers with Thunderbird.

CCDC Competitor 4th – E-Commerce & Systems Admin MWCCDC Aug 2024 – Feb 2024 Secured and oversaw Windows/Linux systems and e-commerce platforms in real-time cyber defense situations. Handled incidents, implemented patches, and ensured system operability amidst red team assaults. Strengthened data protection through proactive vulnerability management and firewall deployment aimed at safeguarding confidential information effectively.

Key Achievements/Contributions:

● Place 4th in MW CCDC

● Ranked Top 100 in nahamsec CTF

Crisis interventionist Rudolph community and care OCT 2023 – Present

•Assisted with daily living activities, homemaking, and community engagement to support residents’ independence and well-being.

•Provided companionship and medication oversight while ensuring a safe and supportive environment. Key Projects

Student Management System C

● Created C-based Student Management System incorporating functionalities for adding, removing, modifying, and displaying student records.

● Utilized GCC for compilation and Git/GitHub for version control in development process. IT Security Homelab VMware Workstation

● Developed cybersecurity homelab to mimic corporate network with centralized Active Directory. Page 2 of 3

● Set up and verified DNS/DHCP on Windows Server 2022.

● Incorporated Windows and Linux virtual machines for comprehensive network environment.

● Executed security assessments to elevate proficiency in network administration. Ticketing System Setup & Management

● Configured and deployed osTicket on Ubuntu to manage IT support requests.

● Set up Apache, MySQL, and PHP to host ticketing system, while conducting simulated troubleshooting on tickets. Page 3 of 3

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