General Manager

PATRICK BRENNAN

Dallas,TX 816-***-**** *******@***.***

Senior management professional with over 10 years of experience specializing in operational excellence, building and developing teams, and customer satisfaction. KEY SKILLS

• Project Management

• Leadership

• Process Optimization

• Strategic planning

• Team Development

• Customer service

• Cost Management and Budgeting

• Marketing and Sales

• Compliance and Safety

PROFESSIONAL EXPERIENCE

General Manager Dallas, TX Sep 2017 -Present

Kellan Restaurant Management

• Manage operations for smooth functioning performance while maintaining a high standard of customer satisfaction

• Hire, train, and supervise staff; conduct performance evaluations and implement training programs.

• Responsible for leading and developing a team of 40-50 people daily.

• Monitor budgets, manage expenses, and analyze financial reports to drive profitability.

• Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations

• Set goals for the restaurant and develop plans to achieve them, including exploring new business opportunities.

• Provided a high level of customer service to promote the brand and encourage return customers. Food and Beverage Director Kansas City, MO Sep 2016– Sep 2017 Mariott Courtyard

• Responsible for all food and beverage production and service for the hotel.

• Skillfully interacted with external vendors to obtain the best quality, pricing, and product

• Ensure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.

• Conduct timely performance evaluations of front of house staff.

• Provided a high level of customer service while promoting hotel facilities and services. Food and Beverage Director Kansas City, MO Sep 2013– Sep 2016 Hotel Phillips

• Responsible for all food and beverage production and service for the hotel, special events and banquets.

• Review new techniques for food preparation and presentation in a manner and variety to maximize member and guests’ satisfaction and to minimize food costs.

• Ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.

General Manager Kansas City, MO Nov 2012 – Aug 2013 Things Remembered

• Completes store operational requirements by scheduling and managing employees.

• Maintains store staff by recruiting, onboarding, and training employees.

• Promotes optimum staff performance by coaching, counseling, and disciplining employees.

• Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.

• Ensures availability of merchandise and services by approving contracts. EDUCATION

Maple Woods Community College Kansas City, MO

Business Management

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