Customer Service High School

Antoinette A. Irons

Phone: 347-***-**** Email: **************@*****.***

An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment

Areas of Expertise

Excellent organizational skills • Time Management • Problem Solving • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Verbal Communication • Written Communication • Excellent customer service skills • Ability to learn new things rapidly and adapt to new environments • First AID/CPR Experience • Enthusiastic • Ability to remain calm in high pressure situations • Station Agent Experience

PROFESSIONAL EXPERIENCE

Metropolitan Transportation Authority 01/1992–06/02/2022 Station Agent

• Provide status updates and information about service changes over station PA system

• Listen to and understand customer complaints in a calm and professional manner, always geared toward resolution

• Answer questions courteously regarding travel destination

• Help customers with the purchase of fare cards

• Provide change for customers

• Responsible for the safety and proper handling of all monies, fare cards, block tickets, and any lost property received

• Perform fingertip maintenance on station equipment/observe and report on overall station condition

• Configuring turnstiles (using computer) to operate in an exit, entry, closed or agent release mode

• Operating the printer to print reports and receipts EDUCATION

Borough of Manhattan Community College, 1991

Washington Irving High School, High School Diploma, June 1983

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