Administrative Assistant Case Manager

Bridge Over Troubled Waters, Boston MA - Residential Counselor ER/WC

February 2023- PRESENT

Walk through of the program to check to ensure safety and cleanliness for important events or tours that will be visiting.

Help Residents with doing daily tasks required by the program.

Keep programs clean.

Take daily notes on activities within the program.

Type ETO to update about residents progress and what needs to be improved.

Restock program floor when needed.

Assistant with clients on Transitional Day Program.

Assistant with Lobby and Intake reception.

Restock food order.

Performed other duties as requested

Middlesex Human Resource Agency, Waltham MA - PS1

June 2022 - December 2023

Check in with Families about upcoming events or meetings with Case Manager.

Daily report on family progress in shelter.

Distributing housing application or important documents to each head of household.

Walk throughs to ensure safety within the shelter.

Stocking each floor with Supplies that are needed.

Take phone calls and take messages when needed.

Performed other duties as requested.

Emids Technologies, Atlanta GA- Administrative Assistant

May 2019 – December 2019

Screened and redirected phone calls, taken messages when needed.

Created a welcoming environment by greeting clients and visitors; answering inquiries and giving directions.

Received deliveries; sorting and delivering incoming mail.

Maintained and ordered office supplies, business forms and lunch per request.

Collected, processed and scanned documents from client’s online portal.

Made, organized and maintained files in a confidential manner.

Managed communication including emails and phone calls.

Entered and expedited service tickets to the appropriate team members.

Performed other duties as requested.

Elliot Elementary School (KinderCare) North End, MA - Teacher’s Assistant

November 2018 – April 2019

Assisted with, or responsible for the supervision and daily class functions of a classroom Pre K 1 and 2.

Helped to plan a variety of age-appropriate activities that were curriculum-based.

Create weekly art projects that correspond with lesson plan.

Assisting Lead teachers in the delivery of the class curriculum.

Ensure the safety and health of all students ensuring classroom was cleaned daily.

Manage time by monitoring classroom and playground activities following classroom daily schedule.

Maintain an open, friendly, and cooperative relationship with parents, children, and other staff members.

Perform other child care related duties as directed by center management.

PF Changs, Cambridge MA - Administration Assistant

September 2018- April 2019

Greeted each guest by welcoming and bidding them farewell in a friendly and professional manner.

Seated each guest at the appropriate tables; verifying reservations, where applicable, before seating guests.

Organized, stocked and cleaned the front lobby during shift.

Took phone and to-go orders.

Served food to customers while ensuring guest satisfaction and anticipating the customers’ needs.

Replenished food items and ensured products were stocked to appropriate levels.

Accurately input sales of food and beverage product in the computer register.

Responsible for receiving and accounting for all revenue payments from food and beverage orders.

Assisted in maintaining standards of health, safety, and sanitation.

Initially handled guest complaints and notified supervisor to resolve them quickly and courteously.

Maintained excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

Other duties and tasks as assigned by manager.

Work Inc, Boston MA - Teacher’s Assistant internship

July 2018 - August 2018

Worked with mental health clients within the mental health day program.

Assisted clients in adapting to the environment at home, work, school, and other environments.

Provided clients with educational instruction to address assertiveness, self-awareness, interpersonal and social skills, stress management, and role development.

Provided training in activities of daily living such as, hygiene and grooming.

Consulted with management regarding appropriate accommodations as required by the Americans with Disabilities Act.

ABCD Summerworks Inc, Boston MA - Summer Camp Counselor

June 2017 - August 2017

Participated in the development and implementation of program activities for campers.

Assured campers were properly supervised at all times with awareness of implemented safety guidelines.

Responsible for assisting with the teaching of activities by participating in all program areas as assigned.

Discussed campers personal and/or health needs with camp health manager and/or resident camp director when appropriate.

Promptly reported maintenance and/or repairs needed to equipment or facility to camp director.

Acted as a role model to campers and staff with a positive attitude and behavior.

Maintained high standards of health and safety in all activities for campers and staff.

YMCA, Dorchester MA - Youth Staff Member

March 2016 - May 2017

Assisted with the supervision of students attending the afterschool care program.

Provided an attractive and well-kept classroom that encouraged creativity, exploration and decision making by the children.

Ensured all class notes were current to provide parents with an overview of the material taught in class.

Gave verbal praise and acceptance to the children while providing clear and consistent expectations for their behavior.

Accepted responsibility for maintenance and necessary housekeeping duties of the classroom, common use areas and playgrounds.

SKILLS

Proficient in clerical skills.

Exceptional track record in providing excellent customer service at all times.

Expert in sales and cash handling while adhering to company policies and procedures.

Prior child care experience through babysitting and afterschool programs.

First Aid/CPR Trained and certified.

Excellent attendance and punctuality.

Ability to work independently or in a team setting.

Effective written and verbal communication skills.

Organization, analysis, and interpersonal skills.

Effective listening, critical thinking, and problem-solving skills with attention to details.

Working knowledge of general office equipment.

Proficient in Microsoft Office System (including Microsoft Word®, Microsoft Excel®, Microsoft PowerPoint®, and Microsoft Outlook®) and Google Drive (Docs, Slides, Sheets, Forms).

EDUCATION

Dorchester Academy High School, Boston - High School Diploma

2013 - 2017

First Aid/CPR Trained and certified.

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