Call Center Customer Service
Resume:
Joseph Lingg
Flintstone, GA *****
********@*****.***
My dream is to work in a field that is challenging and rewarding, both mentally and physically, for an employer that values their employees as well as their customers. Work Experience
Diamonds and Lace - Chattanooga, TN - Security - August 2024 to Present Position that has many facets such as doing security checks at the door, ensuring policy and regulations are followed, helping to clean and perform housekeeping duties.
Conduent Work from Home - Flintstone, GA - Work From Home Customer Experience Advisor - July 2021 to April 2024
Work From Home opportunity that lead to more than one position. I got to work with customers and co-workers in a welcoming and inclusive environment. I regularly worked with computer and mobile technology doing customer experience and tech support. I also got to work for a time with newer employees being trained in the positions as well. Transcom Work from Home - Flintstone, GA - Work From Home Customer Service Team Lead - June 2020 to April 2021
Work From Home opportunity that lead to more than one position. During my time here I regularly worked with the computer systems and got to reaffirm and learn new skills in computer software such as the Microsoft Office Suite. Summit Polymers Inc - Vicksburg, MI - Quality Assurance - April 2015 to April 2020 During my time at Summit I held more than one position, ultimately ending with time as quality assurance. Kalamazoo Valley Community College - Kalamazoo, MI - Library Aide; Reference/Circulation Desk - September 2006 to April 2007
Primarily checked in and out books and reference material. Re-shelved books and reference materials as well. Wendy's Old-Fashioned Hamburgers - Kalamazoo, MI - Crew - June 2006 to April 2007
• Welcomed all customers
• Took customer orders
• Ran the cash register• Kept the store clean
• Provided exceptional customer service
Hollaway's Detassling - Marcellus, MI - Tractor Driver - May 2003 to August 2003 Drove a bucket tractor with attention to detail of lanes and employees on the buckets. Subway - Schoolcraft, MI - Sandwich Maker and Cashier - April 2002 to July 2002
• Welcomed all customers
• Took customer orders
• Ran the cash register
• Kept the store clean
• Provided exceptional customer
service
Education
University/College
Southern New Hampshire
University - Manchester, NH
October 2017 to April 2019 -
General Studies
Davenport University -
Kalamazoo, MI
2007 to 2013 - Computer
Networking
Kalamazoo Valley
Community College -
Kalamazoo, MI
2006 to 2007 - Videogame
Arts
High School
Paw Paw High School
2005 to 2006 - High School
Diploma
Skills
• Operating Systems
• Mac OS
• iOS
• Customer service
• Customer support
• Staff training
• Microsoft Office
• Apple Pages
• Apple Keynote
• Apple Numbers
• Call center
• Computer Networking
• Typing
• Leadership
• Analysis skills
• Quality control
• Appointment scheduling
• Written Communication
• Organizational skills
• Verbal Communication
• Problem Solving
• Attention to detail
• Data entry
• Records management
• Customer relationship
management
• Customer retention
• Active listening
• Time management
• Electrical experience
• Schematics
• English
• Software troubleshooting • Windows • Technical support • Phone etiquette Certifications and Licenses
• Driver's License
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