Customer Service Senior Management
Resume:
Hello
I’m Kanique Pinkney-Melendez
Sacramento, CA. 95831
**************@*****.***
Skills & Experience:
July 2020 - March 2023 - Present day (September 2023)
Foods Co, 7421 W. Stockton Blvd- Person In Charge (P.I.C) & Cashier
●The responsibility of providing professionalism service by building relationships with senior management, staff, customers and external vendors
●Cooperatively instructed my amazing team by managing a department to maintain smooth operations and high standards of customer service during high volume of rushes while also balancing out multiple tasks
●Promptly and professionally addressed any and all customer complaints that was requested to management with a friendly and professional attitude to assist all guests and ensure that the customers are satisfied with an overall wonderful shopping experience
●Manage team productivity by assigning responsibilities, observing performance and providing the correct suggestive feedback necessary to ensure all safety procedures were met at all times
●Proactively assist over 100+ customers daily per shift by answering questions, providing merchandise, expertise and knowledge, processing orders and handling orders worth $500+ with accuracy resulting in a drawer variance not exceeding more than a dollar
●Emphasize employee engagement and recognition to inspire many individuals in our department of 20+ to effectively perform and collaborate through daily 1 on 1 relationship building meeting by creating and ensuring a safe and goal oriented environment
●Managed a cash drawer of $2000+ daily while maintaining 100% accuracy rate during reconciliation in end of the day audit reports
●Help assist 15+ customers a week enroll into our company’s reward programs by promoting the benefits of out loyalty program to get complete guest satisfaction for signing up for our rewards to save gas points, collect coupons and the latest offerings and sales to guarantee the customer gets the best value out of each dollar
●Awarded top cashier with countless positive results and feedback from numerous secret shoppers encounterments and personal customer reviews for demonstrating exceptional customer service
●Memorized over hundreds of produce UPC codes to provide quick customer service
March 2023 - September 2023
Foods Co, 7421 W. Stockton Blvd. - Nightcrew Stocker (Grocery)
●Maintain a clean and organized inventory, ensuring an efficient store layout for customer access and satisfaction
●Worked together with a group of 5 to effectively to break down, ability to lift large quantities of units on pallets the was ordered to then organize the display product on the shelves for customers to purchase
●Prioritized and managed my time accordingly by planning out the most strategic way to independently, quickly and effectively display my portion of ordered products in the most effective way possible for the best results
●Worked independently at a fast pace to throw the ordered product as desired with attention to detail for the best results
August 2022 - March 2023
Foods Co, 7421 W. Stockton Blvd - Bookkeeping
●Managed POS system transactions such as cash, credit, EBT, returns and refund, California lottery, and Coinstar to guarantee a consistent and accurate cash flow in our store and fuel center
●Used system to survey and maintain proper inventory for over thousands of dollars worth of merchandise
●Calculated and pulled employees labor, employees time clock, and fixed all employees missing and incorrect time clock punches through Microsoft edge and KRONOS while multitasking the responsibility of calculating daily sales throughout the stores sales in the store and fuel station to give a final report to management
●Efficiently loan out the correct amount of postage stamps to register and dispute tills and coins for 12 registers from the safe in a timely manner for the cashiers to use
●Calculate California Lottery scratchers and lottery tickets income, input the calculations into the store’s inventory, and dispute the income to LOOMIS for finalizations
●Calculated the safes inventory of all coins, dollars, lottery scratchers and emergency funds money and balanced the previous days tills from all cashiers in the store and fuel center to ensure all transactions went accordingly
●Deposited large quantities of money and checks ($50,000+ ) from both the store and fuel center into cash and check deposit bags to send out to LOOMIS for finalization
July 2020 - Oct. 2020
Foods Co, 7421 W. Stockton Blvd - Salesfloor Utility Clerk
●Maintained a clean sales floor, restrooms and work stations by routinely sweeping, mopping, vacuuming, replenishing supplies and disposing of garbage for all guests and associates in a thoroughly timely manner
●Warmly welcomed 300+ customers per shift into the store and offered exceptional advice on products and help with finding merchandise in out of reach places or out of stock items
●Consistently followed and executed standard health and hygiene practices aligned with US government regulations were being fulfilled at all times
●Provided additional customer service as needed by conducting price checks, bagging groceries, and retrieving carts from outside and ensuring they are properly sanitized as to protocol
●Learned the location of over 2,000+ items located within the grocery store to provide optimal customer service for customers looking for specific items
Education
January 2023 - Present
Cosumnes River College, 8401 Center Pkwy Sacramento, CA. 95823 - A.S Pre- Nursing Degree
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