Customer Service Operations Management

John Ilaria

Orange Park, FL ***** • 904-***-**** • ************@*****.***

Professional Summary

A dynamic leader with a proven track record at Tropar Mfg Co Inc, I excelled in driving change, fostering revenue growth by over 20%, and strengthening client relationships. Expert in operations management and team leadership, my strategic approach and robust professional network have consistently delivered long-term profitability and organizational development. Skills

• Staff training and development • Operations management

• Cross-functional team coordination • Organizational development

• Product management • Decision-making

• Complex Problem-solving • Customer service

• Team leadership • Time management

• Documentation and reporting • Inventory management

• Project planning • Shift scheduling

• Performance management • Budget control

• Workforce management • Business planning

• Reliability

Work History

Manager Director, 07/1986 to 12/2024

Tropar Mfg Co Inc – Jacksonville Fl

Championed change management efforts, successfully guiding the organization through periods of transition and growth.

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Increased revenue through strategic business development initiatives and strong client relationships.

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• Managed company budgets, ensuring financial stability and long-term profitability. Built strong professional networks within the industry that led to increased referrals and partnership opportunities.

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Education

Bachelor of Science: Business, 05/1987

Morris County College - Randolph NJ

High School Diploma: 06/1983

West Morris Mendham - Mendham NJ

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