Data Entry Customer Service

AMANDA SCHMALZ

**********@*****.*** 242-***-**** Nassau BS

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Skills

Organization

Data Entry

Attention to Detail

Analytical Thinking

Paperwork Processing

High-Energy Attitude

Compliance regulations

Administrative Skills

Bookkeeping

Experience

Schmalz's European

Provisions

Springfield, NJ

Quality and Food Safety Analyst

Performed regular reviews of company records such as ingredient lists, process flow diagrams, SOPs, HACCP plans.

Maintained accurate records for trials being performed. Evaluated cooking and packaging processes to improve final products for consumers. Performed internal audits of factory systems and protocols. Prepared trial samples of products for microbiological shelf-life testing and organoleptic assessment.

03/2020 - 03/2022

Jersey Girl Creations

Nassau, The Bahamas

Small Business Owner

Developed business plans and strategies to grow small business. Analyzed market trends to inform product offerings and pricing decisions. Implemented efficient processes for ordering inventory. Performed daily operations including customer service and financial management. Created spreadsheets to track data entries.

01/2020 - 02/2022

Schmalz's European

Provisions

Remote

Administrative Assistant

Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.

Coordinated background checks on successful candidates prior to offer acceptance. Developed job descriptions and postings to attract qualified applicants. Tracked and submitted employee timesheets to prepare for payroll processing. Entered data into accounting system to maintain accurate financial records. 10/2016 - 12/2019

Enterprise Bank

Edison, NJ

Customer Service Representative

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Mentored new employees on procedures and policies to maximize team performance.

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03/2022 - 12/2024

Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit 12/2014 - 10/2016

Enterprise Bank

Edison, NJ

Head Bank Teller

Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Evaluated, documented and provided on-going feedback to tellers to improve work performance. Cross-sold bank products by answering inquiries, informing customers of new services and promotions.

Counted drawers and reconciled remaining cash to accost for deposits and dispersals. Education and Training

05/2014

Saint Leo, FL

Bachelor of Arts in Business Management

Saint Leo University

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