Insurance claims, litigation, bodily injury
Resume:
KAILI NORMAN
Senior Litigation Examiner
*******@**.***
https://linkedin.com/in/kailinorman
Bartow, FL, USA
Experienced Claims and Litigation Expert with over 10 + years of expertise in claims investigations, liability assessments, and litigation management. Skilled in overseeing claim resolutions, reducing financial risks, and ensuring legal compliance. Known for effective negotiation, analytical skills, and leading teams to successful case outcomes.
Work Experience
Liability Manager Oct 2024 - Dec 2024
People's Trust Insurance Company Tampa
● Led liability investigations and claims resolution, ensuring adherence to policy guidelines and legal frameworks.
● Oversaw litigation process, including counsel assignment, summons/complaint management, and mediation/arbitration supervision.
● Led thorough investigations to ascertain liability, ensuring beneficial settlements with reduced legal costs.
● Created and implemented civil litigation and negotiation training programs. Commercial Trucking Litigation Examiner Jul 2024 - Sep 2024 AmTrust Financial Services Tampa
● Handled multi-million-dollar claims with complex issues and catastrophic injuries.
● Devised and implemented litigation strategies, negotiated settlements, and coordinated with defense counsel to minimize financial risk.
● Maintained regulatory compliance nationwide.
● Collaborated with executive management to improve processes and boost operational efficiency. Senior Litigation Examiner Jan 2017 - Jul 2024
GEICO Lakeland
● Ranked among the top 20 litigation examiners out of 4,000 employees for exceptional case resolution.
● Managed high-value claims exceeding $500K, handling mediation and arbitration for complex liability disputes involving catastrophic injuries and fatalities.
● Actively sought advancement opportunities and lead team training, which included multiple relocations.
● Spearheaded FL HC tort reform initiatives, optimizing claims processing and litigation readiness by implementing a new business plan for expedited handling. Risk Management Specialist Jul 2015 - Jul 2016
Cox Communications Chesapeake
● Investigated accidents, determined causes, and executed risk reduction measures.
● Directed audits and devised strategies to reduce liability and workers compensation claims.
● Collaborated with IT to develop a proprietary claim tracking system for enterprise-wide adoption to track claim cause and origin.
● Performed field inspections for evidence collection and personal interactions with external clients. Additional Employers April 2009 – June 2015
USAA, Capital One, Sloan Investigations, State Farm Projects
GEICO HB837 Tort Reform Team Lead Mar 2023 - Nov 2023 Core Skills
Complex Claims Investigation & Resolution, Liability & Coverage Analysis, Litigation Management & Strategy, Insurance Settlement Negotiation, Fraud Detection & Subrogation, Mediation & Arbitration Coordination, Financial Risk Assessment & Claims Reserves, Compliance with State & Federal Laws, Process Improvement & Change Management, Stakeholder Engagement & Team Leadership, Microsoft Office Suite (Excel, Outlook, PowerPoint, SharePoint, Teams, Word), field inspections, prioritization skills, interpersonal communication skills
Education
Mary Baldwin College
Bachelor of Arts Sociology
Minors: Psychology
Piedmont Virginia Community College
Associate of Science Liberal Arts
Certificates
SCLA Oct 2022
American Educational Institute
Additional
● Available to start immediately
● Open to relocation
● Trial Experience
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