Data Center Call

NON-CONFIDENTIAL

D/H

DAN

HOWARD

Team Leadership Systems Architecture IT

Innovation

About:

Highly qualified and experienced

Senior Management / Engineer with

an extensive background in

implementing innovative technology

and assembling teams to create and

deliver efficient technology solutions.

Utilizes effective communication and

critical thinking skills to drive complex

IT solutions. Thrives in leadership

positions and high volume, high-

pressure environments. High-

availability environment expert.

Superior ability to implement business-

driven strategic technology and

solutions. Significant data center

construction, management, and

outsourcing experience.

• Adept at implementing innovative

technology in an Agile environment to

improve efficiency and increase

productivity.

• Excels in taking on complex

projects and troubleshooting IT issues

to meet organizational initiatives and

streamline processes.

• Highly skilled in cross-functional

team building.

• Skilled project manager.

• HIPAA compliance trained

• SOX audit director

Experience

Director of IT Operations

TORCH ELECTRONICS LLC / Chesterfield, MO

2023 - 2025

• Lead all aspects of technology for a large gaming company.

• Created an extensive MS365 environment for company communications.

• Implemented a Virtual call center for customer service and managed call center team.

• Created a Computer-dispatching system for service organization.

• Managed software and firmware for cash redemption terminals

• Managed a large cellular network for remote machine communications.

Senior Legacy Systems Engineer

EXPRESS SCRIPTS / St. Louis, MO

2013 to 2019

• Provided 3rd line support for legacy systems, including iSeries, Stratus, Linux, Unix AIX, VMWare. Developed solutions using Agile methodology, studying business needs, collaborating with business partners, and analyzing systems flow. Investigated problem areas and followed development lifecycles to provide valuable solutions. Developed system monitoring strategies.

• Managed Data Center Contracts and operation. Change Management leader.

*********@*******.*** St. Charles, MO 636-***-**** NON-CONFIDENTIAL

ADDITIONAL

EXPERIENCE

INDEPENDENT-WORLDWIDE

U.S. Coast Guard licensed Master

Captain 2017 to Present

Yacht Delivery Captain / Training

Captain / Charter Captain Oversee all

aspects of ship operation: Logistics,

navigation, maintenance, life-safety,

crew management, customs and

immigration.

Train new owners in operation,

management.

Freedom Boat Club -St Charles

MO

U.S.Coast Guard licensed

Training Captain 2019 to Present

Train new members in Seamanship and

boat handling skills.

• Improved operating efficiencies by the migration of legacy systems to newer technologies, improving performance and reducing maintenance costs.

• Reduced expenses for IBM operating systems by

implementation of license metric tools.

• Directed Data Center migrations due to acquisition.

• Revised disaster recovery/business resumption strategies and policies reducing TTR (time to recover)

Enterprise Architect

EXPRESS SCRIPTS / St. Louis, MO

2008 to 2013

• Evaluated, analyzed, and recommended innovative

technologies to meet the needs of the organization. Managed Gartner Group relationship. Designed system architecture, analyzed issues, and resolved problems related to technology. Improved the IT infrastructure to optimize business operations by providing architecture and systems implementation guidance. Integrated the organization's information applications and programs. Improved operating efficiencies by the migration of legacy systems to newer technologies, improving performance and reducing maintenance costs.

• Augmented IT optics by developing BOD-level

architectural presentations.

• Economized data center footprint / consumption directing the implementation of blade-based server farms.

electronic transmission of prescriptions between health care organizations and pharmacies.

Program Director

EXPRESS SCRIPTS / St. Louis, MO

2003 to 2008

• Oversaw a staff of IT professionals who

resolved business and technology issues within

the specialty pharmacy division. Drove and

implemented technology solutions related to

complex business opportunities.

• Resolved high maintenance refrigeration and packaging

/ handling issues for chemotherapy and other

specialty medications.

• Reduced the amount of time JVMs spent in garbage collection and drove improvements across the

application set.

• Enhanced cross-functional SWAT teams for rapid

resolutions.

Skills

T

• Designed complete transaction models for RxHub, for System Analysis/ Design &

Implementation –Technology

Strategy – Legacy Systems – Data

Center construction, migration,

outsource management

experience.

Software Solutions – Testing –JIRA –

Agile Certified –Infrastructure

Architecture –Cloud Environments –

IT–Troubleshooting – VMWare /

Stratus / Linux / Unix / IBM I-series.

NON-CONFIDENTIAL

Director of Technical Services

EXPRESS SCRIPTS / St. Louis, MO

1995 to 2003

• Directed a large staff of engineers and technicians who monitored, serviced, and upgraded all IT assets and networks within the organization.

• Directed service desk/ help center staffing. Directed and designed all aspects of call center telephony

systems.

• Improved system and process availability using

HP OpenView with a later migration to Uncenter.

• Enhanced customer service response time with the establishment of a centralized support facility.

• Improved EBITDA with data center outsourcing

contract with EDS.

• Modernized call centers with integrated, digital telephony systems

• Established automated backup/restore/library facility. References Available upon Request.

Contact this candidate