Help Desk Agent
Resume:
Courtney Gardner
Janesville, WI *****
*********@*****.***
Professional Summary
I am a Farmer making a career change to IT. I studied communications for a while at City Colleges of Chicago. I left in 2019 and I have been working in conservation and farm management as a migrant farm worker. I am currently studying IT at American Public University and working on my bachelor's there. I have some basic certifications in order to get a foot in the door. I have my own office space and gear so I am ready to go. I need a job so that I can acquire a mentor and grow in an experienced, concentrated manner I am mainly doing this for my wife and child. If I am not accepted for a position I would greatly appreciate advice on next steps in my learning process. I need criticism so I can be the best. Work Experience
Migrant Farm worker
Department of Agriculture-United States
Present
• Animal care
• Plant care and Production
• Farm equipment Maintenance and repair
Marketing manager (side hustle)
Expert Servicers-Chicago, IL
April 2020 to Present
• Generate Leads
• Manage Social Media
• Build Websites
• Write, Film, and, Edit Commercials
• Manage HR
• Grant Writing
• Manage Charity Events
Manager
NConnect-May wood, Il
August 2012 to August 2021
I started here as a camp counselor. This was a non profit. I was there until they closed the company. I grew up working in it. Every Friday night we would work with at risk youth. We would get a grant to get away every summer. We would also get the kids jobs every summer It is what I am most proud of in my life as none of them have gone to jail and they are still dreaming big. Education
Certificate in Microsoft Office Specialist: Expert (Office 2019) Microsoft - Remote
Present
I am learning Microsoft office in depth. I will have full mastery of it when I am done. Certificate in Microsoft Azure Fundamentals
Microsoft - Remote
Present
Microsoft Azure fundamentals
Bachelors in Information Technology
American public university - Remote
March 2025 to Present
I am learning programming languages and full stack development Vocational training in Microsoft office 360
Trinity high School - River Forest, IL
51 credits in Communications
City colleges of Chicago - Chicago, IL
January 2018 to May 2019
Skills
• Microsoft Office
• Technical support
• IT support
• Customer service
Certifications and Licenses
CompTIA IT Fundamentals+ (In progress)
Present
I am working on this
Google IT Support Professional
Present
IBM IT support Professional Certificate
Driver's License
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