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Help Desk Agent

Location:
Janesville, WI, 53548
Salary:
10
Posted:
March 30, 2025

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Resume:

Courtney Gardner

Janesville, WI *****

*********@*****.***

+1-435-***-****

Professional Summary

I am a Farmer making a career change to IT. I studied communications for a while at City Colleges of Chicago. I left in 2019 and I have been working in conservation and farm management as a migrant farm worker. I am currently studying IT at American Public University and working on my bachelor's there. I have some basic certifications in order to get a foot in the door. I have my own office space and gear so I am ready to go. I need a job so that I can acquire a mentor and grow in an experienced, concentrated manner I am mainly doing this for my wife and child. If I am not accepted for a position I would greatly appreciate advice on next steps in my learning process. I need criticism so I can be the best. Work Experience

Migrant Farm worker

Department of Agriculture-United States

Present

• Animal care

• Plant care and Production

• Farm equipment Maintenance and repair

Marketing manager (side hustle)

Expert Servicers-Chicago, IL

April 2020 to Present

• Generate Leads

• Manage Social Media

• Build Websites

• Write, Film, and, Edit Commercials

• Manage HR

• Grant Writing

• Manage Charity Events

Manager

NConnect-May wood, Il

August 2012 to August 2021

I started here as a camp counselor. This was a non profit. I was there until they closed the company. I grew up working in it. Every Friday night we would work with at risk youth. We would get a grant to get away every summer. We would also get the kids jobs every summer It is what I am most proud of in my life as none of them have gone to jail and they are still dreaming big. Education

Certificate in Microsoft Office Specialist: Expert (Office 2019) Microsoft - Remote

Present

I am learning Microsoft office in depth. I will have full mastery of it when I am done. Certificate in Microsoft Azure Fundamentals

Microsoft - Remote

Present

Microsoft Azure fundamentals

Bachelors in Information Technology

American public university - Remote

March 2025 to Present

I am learning programming languages and full stack development Vocational training in Microsoft office 360

Trinity high School - River Forest, IL

51 credits in Communications

City colleges of Chicago - Chicago, IL

January 2018 to May 2019

Skills

• Microsoft Office

• Technical support

• IT support

• Customer service

Certifications and Licenses

CompTIA IT Fundamentals+ (In progress)

Present

I am working on this

Google IT Support Professional

Present

IBM IT support Professional Certificate

Driver's License



Contact this candidate